Charging Issue(s)

[Punjabilucid]

I have been having another charging issue. When I go to EA and try to authenticate via the app, my Nav shows me in the correct location but the charger shows me in a location I was at 3 weeks ago. No way to update that and it continually errors out with "unable to authenticate". Called EA support and Lucid support 5 times. EA works when I have to pay myself (I should not have to with the charging included in the purchase!) but charging does not work via the app. Lucid states it is an error with the app and EA but no call back from them after 5 instances of not being able to charge. EA has no issues as they can see the car plugged in and when I used my credit card, it miraculously works. Very disappointed with Lucid, as this my second MAJOR issue not being able to charge in the 1.5 years of owning the Touring. Have to send the car in again... 7th time in total for technical/software issues.
Anyone else having the same issue with the app not authenticating where the Nav and chargers show different locations?

i am a VERY frustrated and disappointed Lucid owner.

 

[Adnillien]

Search can be more helpful than creating a new thread. See these two threads:

RESOLVED Thread 'Lucid App showing wrong EA station'

Aug 24, 2023

Has anyone seen this occur yet? I had it happen tree times on this trip including yesterday and today. Quite frankly, I am beyond frustrated with this. I will plug into an EA station. It wants me to authenticate through the app. I open the Lucid app and the EA station which pops up is the last one I charged at so I can’t authenticate. The connection eventually fails. It doesn’t matter which unit or plug as I have tried multiples when this happens. I have to spend an hour or two on the phone each time to eventually get EA to remote start the charge. Again, it is beyond frustrating and I...

• Sandvinsd
• Replies: 27
• Forum: Charging

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Post in thread 'Forced to pay at Electrify America'

Aug 3, 2024

Sometimes the wrong EA station shows up (the last one you visited) so there is no way to authenticate. It’s a bug. Lucid is aware.

Yep, I had this problem today when the EA stations at Brunswick, GA kept throwing out “Authentication Errors” and locking the cable into our charge port. It took several tries on the EA app before I could access the location I was at instead of the one I had used earlier (which was also having authentication problems).

Electrify America and Lucid Motors do not mix.

• hmp10