Can't initiate update from Android app

[Ampere]

Since I started driving my Air Touring in February, 2023 I've always initiated updates from the Lucid app on my Android phone (first Pixel 6 and then Pixel 8). It always worked flawlessly. I keep my phone consistently updated, both in the Android operating system and with the most recent Lucid app. I have even deleted and reinstalled the Lucid Android app on my phone last week. Earlier this summer when trying to install 2.7.1 from my phone I tapped "Install Now." That brought up the amber warning screen. Then I tapped "next" and it brought up a second warning screen "Before You Start." All well and good, but there was no place to go from this screen. No way to initiate the update. If I close the "Before You Start" screen it takes me back to the "Install Now" screen. With 2.7.1 I simply went down to the garage and started the update from the car. With 2.8.0 I'm far from home and want to have the car updated before I return. Same problem. I called Lucid support and spoke to someone who was clueless. He obviously was not a Lucid tech. He told me to send screenshots of the amber warning screen and the "Before You Start" screen. I tried both via text and email and both bounced. Interesting the bounce came from Salesforce.com. So I phoned again today and spoke to a pleasant woman who found my previous call. She said it had been forwarded "to the company" (eight days ago) but with no response. She would again forward my problem to "the company." First, is anyone else experiencing this issue with Android? (Incidentally, the WiFi signal in my garage is strong.)
Second what happened to the terrific technical support I received from Lucid for the first two years I owned the car? Last year I had a problem on Christmas Day and I reached a technical support person at Lucid who stuck with me until the problem was solved. I realize that Lucid is trying to reduce overhead, but this is not a $500 Dell PC, but a $100K automobile.

 

[DeaneG]

Sorry, no ideas here. It worked fine for me with a Google Pixel 9 Pro XL.

 

[DeaneG]

The only think I could think of is to be certain the car is awake before trying to initiate the software update through the app. I do this by opening the app and waiting on its home page for updated car details to show up, then going to the software update page and initiating the update.