When I first got my GT on Nov. 17, Alexa wouldn't work, she responded but could not perform any functions. An OTA update fixed that, and for a while Alexa was perfect. After the most recent OTA update Alexa has gone silent. The blue light bar comes on, but nothing happens, just silence. Since Lucid still doesn't have Apple CarPlay I'm stuck with a very limited system. I have to pull off the road and park to access certain functions such as navigation or when changing music. I called Lucid Help center, they were aware of the problem and promised a fix, but so far nothing. Are others having this issue?
Alexa not working again.
- Thread starter Car Guy
- Start date
Is this happening on 2.0.35?
Try a reset to see if it clears.
- Joined
- Nov 19, 2021
- Messages
- 6,687
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Are you trying to use it while playing an Atmos track? If so, that’s a known bug - just switch to any non-Atmos track and your Alexa will come back.
- Joined
- Dec 20, 2021
- Messages
- 809
- Cars
- GT
i'm on 2.0.33 and she doesn't work for me. i see the blue loading indicator and that stays for a very long time and doesn't respond to any voice commands.
- Joined
- Nov 19, 2021
- Messages
- 6,687
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Again: are you trying it while playing an Atmos track? If so, known bug. If not, contact customer care.
Not playing any music. Alexa, won't still won't respond. But now I have a bigger issue. My pilot panel isn't working either. It illuminates with a star light scene with the name LUCID in the middle, and the bear at the bottom of the screen, but no functions. No, nav, no music, no seat controls, no info, nothing. The pilot panel won't retract either. I've reported it to Lucid Customer Assistance. I'm due to leave on a 1500 mile trip on Dec. 20. At this point the car isn't fit for a long trip like this.
- Joined
- Nov 19, 2021
- Messages
- 6,687
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Have you tried a reset?
- Joined
- Dec 20, 2021
- Messages
- 809
- Cars
- GT
Yeah I may do the Bobby reset because it wouldn’t work for weather at xxx city.
I have tried the reset and also with the Lucid Tech over the phone. No improvement. The parking camera does not work either. I'm now waiting for the Tech Center to contact me, they will either send a tech person or I'll need to bring the car into the center.
- Joined
- Aug 1, 2022
- Messages
- 150
- Cars
- LUCID Air Grand Touring,
so having TIDAl premium that gives great sound with atmos tracks can't be used ?
- Joined
- Nov 19, 2021
- Messages
- 6,687
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Sure it can - it just can’t be used simultaneously with Alexa at the present moment due to a bug.
If you want to use Alexa, just switch to a non-Atmos track, for now. This is clearly not intentional and something they’re going to fix; I’m just providing you with the workaround for the bug.
- Joined
- Aug 1, 2022
- Messages
- 150
- Cars
- LUCID Air Grand Touring,
thx. Separate question ... I have seen numerous bad experiences on the Forum after updating to 2.0.35. I am gun shy about doing the update. Any thoughts/recommendations?
- Joined
- Nov 19, 2021
- Messages
- 6,687
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Always update; you’ll have to anyway, since in order to get 2.0.36 you’ll need to install 2.0.35 first. You can’t “skip” versions; plus, 2.0.36 just started rolling out.
- Joined
- Aug 1, 2022
- Messages
- 150
- Cars
- LUCID Air Grand Touring,
thx. Just updated. So far, all OK
That's ironic - can't use Alexa to change audio sources from Tidal. Have to push buttons while driving. Yuck.
- Joined
- Nov 19, 2021
- Messages
- 6,687
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
You can, actually - you just can’t hear her respond.
I haven't been able to get Alexa to do anything once the dreaded blue light is on - won't go away and won't do anything.
