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Here are Gravity OTA 3.3.20 release notes: Welcome Experience Improved system startup time when opening the door or starting the car. Added a new splash screen for a better entry experience. Access & Driving Enhanced key fob detection for improved reliability. Updated logic to allow driving...

There are not plans to offer CCCv2 update or wheels at this time. I will be sure to let you and the owners on the forum know if this changes.

Apologies. I misspoke. The issue dates are not available through the portal or app. I understand your concerns regarding point accumulation. I have relayed this to the team.

As stated in the Lucid Referral Program Terms & Conditions, referral points expire two years after they are issued. You should be able to see the issue date for the points in the portal. We do not currently notify owners of impending expirations of their points...

OTA release 3.3.9 does not enable support for Gen 2 Tesla Wall Connectors.

Thank you for sharing. Would you mind DMing me a timestamp the next time you experience this?

Thank you everyone for the conversation here. I am not able to address the specific home charging concerns you are having, but I invite you to contact Customer Care at [email protected] or +1 (888) 995-8243. They are happy to assist you.

Thank you, @hmp10. I think this is an area where we can do better. Your insights and feedback are always appreciated. Please keep sharing.

Hi, everyone. I am following the conversation here and appreciate the insights that are being shared. Please trust that everyone at Lucid is operating with our customers best interests in mind and wants to give you the best experience possible, the one you expect. There may be times when a...

Hi, @socktucker. I am sorry to hear about your experience. I just sent you a DM. Let me know if I may be of assistance.

@geosynch thank you for sharing your experience. Our service team is reaching out to you to offer assistance.

RangeXchange is Lucid’s proprietary V2V charging feature that allows Lucid vehicles (Air or Gravity) to share energy from their battery with other electric vehicles. Using the optional RangeXchange charging adapter, together with your Lucid Mobile Charging Cable, you can initiate energy-sharing...

It is a new firmware update. We also had additional improvements deployed through the OTA, which means even without the key fob update the experience should improve a bit, but the firmware update is required for the full performance improvement.

Hi, @hmp. I am sorry to hear about you and your partner's experience today. I just sent you a DM. Let me know how I can help.

Service is back, but you may experience longer than normal wait times. We appreciate everyone's patience.

Hi, everyone. We are currently experiencing unexpected technical issues that may affect some of our services, including Customer Care and Service. Our team is working to resolve this as quickly as possible. We appreciate your patience. We will let you know once the issues are fully resolved...

You will need to get your key fob firmware updated to experience the performance improvement. This can be done at your service center. No appointment is necessary, but please call ahead. You can also schedule a mobile appointment.

Definitely call ahead.

No appointment is necessary if the key fob update is performed at a service center but if you can give a heads-up that would be appreciated. A mobile service does require an appointment be made. Be sure to have had the 3.3.5 update installed prior to your visit/appointment.

We understand that unexpected end-of-lease charges can be frustrating. Lucid is committed to transparency, fairness, and continuous improvement as we grow. To help avoid surprises, we strongly encourage all customers to take advantage of our complimentary pre-inspection. This inspection is...