Search results

  1. marqie

    Lease return excess wear & tear

    Hi, everyone. Please contact the LFS Concierge at (833) 562-1083 to request they initiate a review of any lease return charges that may be in dispute. This will allow both Bank of America and Lucid the opportunity to review the charge for accuracy.
  2. marqie

    Lucid Website Login issues

    Thank you for sharing. I just sent you a DM.
  3. marqie

    Gravity Bugs / Issues

    Thank you for sharing. I just sent you a DM.
  4. marqie

    Reward Store Update Request

    I don't have an update, unfortunately.
  5. marqie

    Software version 3.3.1

    Would you all mind DMing me your VINs?
  6. marqie

    Connected Home Charger - Speed Decreasing on 100A Circuit

    I have flagged this with the team.
  7. marqie

    RESOLVED $220 on the regular store and $343.75 on the referral store?

    I am following up on the status for this. We appreciate everyone's patience.
  8. marqie

    Gravity Bugs / Issues

    Thank you for your feedback. The specs provided in the release notes are intended to be minimum. We will be updating our documentation to reflect this.
  9. marqie

    Software version 3.3.1

    If you don't mind DMing me your VIN, I am sure the team will appreciate having the additional data points.
  10. marqie

    Software version 3.3.1

    Would you mind DMing me your VIN? I will ask our lighting team to look into this.
  11. marqie

    Software version 3.3.1

    Thank you for sharing. We are are aware of this issue and are working on a solution.
  12. marqie

    RESOLVED $220 on the regular store and $343.75 on the referral store?

    I don't have an update to share at this time.
  13. marqie

    RESOLVED $220 on the regular store and $343.75 on the referral store?

    We appreciate everyone's patience. Refunds for the referral point difference should be completed by the end of the week.
  14. marqie

    RESOLVED $220 on the regular store and $343.75 on the referral store?

    The team is working on it. We hope to have an update we can share soon. We appreciate everyone’s patience.
  15. marqie

    Hello from McKinleyville, Humboldt County, California

    Welcome to the Lucid family!
  16. marqie

    Software version 3.2.2

    The 3.2.2 software update DOES resolve the issue that sometimes prevented both the key fob and key card from opening the vehicle or starting the vehicle. You may still experience intermittent issues with the key fob not functioning as intended. Continue carrying the key card as a backup in case...
  17. marqie

    Lease return excess wear & tear

    We recognize that some customers have encountered challenges during the lease return process, and we want to assure you that we are actively working to improve this experience, ensuring it reflects the same level of excellence you expect from our vehicles. Details on returning your leased...
  18. marqie

    Tesla supercharging working today?

    That is a great suggestion. I will share with the team.
  19. marqie

    Tesla supercharging working today?

    Thank you for the feedback. I will share this with our web team.
  20. marqie

    Tesla supercharging working today?

    Please note from the "Charging your Lucid Air" Knowledge Center article that Lucid recommends only using Lucid-approved adapters, which are certified and thoroughly tested for safety and compatibility. Lucid adapters have built-in safety features to ensure they operate correctly and protect...
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