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Yes, waiting to hear back from CS unfortunately. Thanks for everyone's input. very much appreciated

I shared with my service tech and he said it wasn’t pertinent because that was for the SSP system and mine doesn’t have those speakers since I don’t have SSP

The voice has a “raspy” sound to it, like some crackling almost. Not sped up or differently pitched

Interesting - I will share this with my service tech and see what he says. Thank you! EDIT: actually, I reread that post more and I’m not sure it’s the same thing. I don’t have any vibrating issues with the noise, it’s a lack of bass

Other question is whether there is an objective test the service techs can use to determine whether the speakers are operating correctly?

I recently took delivery of a Pure without SSP. I am not an audiophile by any stretch of the imagination but the bass is essentially nonexistent in the car. I am upgrading from a 2012 Honda Accord and the sound system was better on that than what I am hearing currently. The Lucid navigation...

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