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Your purchase or lease agreement should indicate whether you are enrolled in a charging plan and what the terms are.

Not for the current Android app. This feature will be enabled with the soon-to-be-released Mobile App 2.0 for Android.

We are planning more options for the service scheduler in the mobile app. Stay tuned.

If you don't mind messaging me your contact info, I will follow up regarding the status of your request.

Hi, everyone. We are aware of the concerns shared here and in other threads and are working to increase Customer Care and Service capacity. Thank you for sharing your experiences.

I love that our owners have great taste in music!

Update 2.6 does not include a fix for the soft-close door issue. The team is working on a fix for this. I will share more information once it becomes available.

Thanks everyone who expressed interest. We got even more hand-raisers than I was expecting. I have closed the form and will be in contact with those of you are able to accommodate. We are looking to host more events like this in the future, both virtually and in-person. There will be more...

There are limited spaces, so I probably won't leave this open for long. Participants will see first-hand new software features planned for release and meet with the product teams developing them. https://app.smartsheet.com/b/form/c140228001f74532998f8d630ea82ddb

You’re forgiven. ;)

Today Lucid announced that Lucid Gravity is gaining access to the Tesla Supercharger network beginning January, 31, 2025. Read our press release to learn more. We’re working to enable Lucid Air owners to have access to the Tesla Supercharger network in Q2 2025. We’ll share further information...

Thank you for sharing. We have a software fix for this coming soon.

Your purchase or lease agreement will indicate whether your vehicle was enrolled in a complimentary plan and what the terms are. If you feel as if a mistake has been made, please contact Customer Care.

I am sorry to hear about your experience. I just sent you a direct message. Let me know if I may be of assistance.

If you don’t mind messaging me your contact info, I will follow up regarding the service requests you made.

We are aware of the connectivity issue. There is a fix coming in the next over-the-air update.

We are planning competitive subscriptions with discounted charge rates for Lucid Air customers later this year. If a customer chooses to, they can download the EA app and subscribe to the Pass+ plan, in which case be sure to activate the charging via EA mobile app before plugging in the vehicle.

If an email specifies Feb. 5, it means that a vehicle is not currently enrolled in a 1-, 2-year, or 3-year complimentary plan or one that is scheduled to expire before the 2/5 date.

Lucid has offered different complimentary charging plans at different times. The email you received will indicate which plan you are enrolled in and the date it expires. You can also confirm this information within the mobile app as well as your purchase or lease agreement.

Is your 1-year enrollment indicated in your purchase or lease agreement?