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Have you been able to get in touch with anyone at Millbrae? There's no longer an option to leave a voicemail for anyone at the service or customer care department? Tried calling during normal business hours on Saturday and today. Trying to get an update from service and all the phone lines are...

Thanks for the responses. I appreciate it. I was told by the sales team the recall was related to the same rear drive fault issue I already experienced - they may have been misinformed. My frustration here stems from the fact that the sales team pitched their strong service communication and...

Sorry, thanks for responding. I sent a longer response with more context on the other thread. Just seeking any help possible. Will keep to one thread - thanks for your help.

I'm glad to hear you've had a good experience. That is what sold my wife and I on Lucid. We read Consumer Reports and did a considerable amount of research before moving forward with a car from a relatively new company. The issues are as follows: -Sales experience was great. Worked with Kirk...

Millbrae is the absolute worst! I wonder what their NPS score is. Must be the worst across all car companies. Completely regret getting a Lucid.

I had patience over the summer when it took Lucid 19 days to fix our Lucid Air - this is the second time there has been a major problem less than a year. The lack of responsiveness from the service team is unacceptable. I'm venting here, but so annoyed. To make matters worse, they set me up with...

Hi all - I am looking for guidance on how to handle Lucid's horrendous service record since buying a Lucid Air seven months ago. At 547 miles, the car stopped working and had a "drive system fault". Took 19 days for Lucid to fix the issue and the service team was incredibly unresponsive in...

I'd understand if this was my first attempt at service. In July, had my Lucid Air for two months and 547 miles driven (see pic). Car died in SFO's parking garage. Completely inoperable. Tried desperately to contact anyone at service before boarding a flight. Took two days for service to respond...

Tried that - no response. Might be a Bay Area issue. Only way I was able to get any help was to call the sales rep who sold me the car. He was unable to get in touch with service for over 4 hours. He tried calling and even messaging his co-workers on Teams. Seems incredibly dysfunctional that...

I called every hour all day (and texted) - no response. So disappointing. It looks like others on this forum have had great experiences with their Lucid - I fear I have a lemon. 2k miles so far - drive system fault at 500 miles (car slowed to 5 mph when I was on the freeway) and now a recall. I...

He's a customer service rep out of the San Francisco Bay Area (same individual referenced in the initial message on this chain). So rude on the phone. The Lucid experience in the Bay Area is beyond infuriating. It is impossible to get ahold of anyone in the service center and when you talk to...

I completely agree with this post! I just the same horrendous service from Marquise today. I have had my Lucid Air for less than six months. Within the first months and less than 500 miles there was a rear drive unit fault. Lucid couldn't figure out how to fix it and it took 19 days to correct...

I've had a Lucid Air for six months. Within the first month it was in service for 19 days as they attempted to fix the rear drive unit. I just received a recall notice. Any time I call service, no one ever picks up and I get redirected to customer care who only says they will call service for me...