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I see somebody posted above that there is no arbitration provision. But yes, generally if there is an arbitration provision, you must use arbitration. Unless there is a reason the provision is invalid. But that's a legal battle you don't want to get into over a few thousand dollars. Another...

How is it that three tiny chips on the windshield that probably would never cause anyone to change the windshield not normal wear and tear? Do they seriously expect that you'll drive a car for 18 months and nothing ever hits your windshield? I have leased many cars and out of all those...