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Oh they have heard the riot act more than once. Customer Care was actually worse than Urgently on that evening. Thus the reason for my telecon that continues to be pushed back. There is only the front tow hook location and it's not intended to be used to drag the vehicle.

I wish I could tell you this was true, but Urgently, the 3rd party roadside assistance company, did not have any clue on how to retrieve our Luci and thus the provider was not provided any instructions, and as a result she literally got dragged backwards up onto the flatbed. I still have not...

And now rescheduled for 11AM PDT at the very last minute, no respect for my time.

I will bring this up in my telecon with senior managers of Customer Care and Roadside Assistance that is scheduled in a few minutes.

LOL, at least I get a good laugh about our Luci today. I needed a smile, thank you. :D I would try a few DCFCs before going out on any road trips that would put you far from civilization.

Please keep us updated. I will mention your towing experience during my telecon tomorrow. I wish I could share your same level of optimism, our service experience started that way but now seems to have lost momentum. I would comment that maybe he thinks 3-4 tows is rare, but if you were to...

Tell me about it, now multiple improper towing incidents (ours included), 12V issues going rampant, other failures yet to be resolved, extremely long service times. And no one at Lucid senior management is willing to say "we are sorry this is not what we intended", even if not publicly but at...

See this thread: https://lucidowners.com/threads/12v.2483/

Does anyone have a somewhat accurate count of the 12V failures seen and reported here, I must say I have lost count recently, at first it seemed there were four of us, but now I know I have read about two others minimum. I ask as I have a telecon Wednesday with some senior managers and I will...

That picture is great as it answered my "where was that pigtail attached" as I knew it could not be allowed to just bounce around in the wheel well. Note the positive (+) wire you need to get to may not be red, in my pic you can see it just has a piece of red shrink wrap on it. you may not...

I would state Lucid does not feel it's the 12V batteries themselves, @HC_79 posted his service report and they did not replace the 12V battery, and in my case I am requesting they do replace it but Lucid has not yet agreed to do so. I have not seen details of resolution for all the recent 12V...

No, just having fun, @HC_79 had sent me this post as my stalking came to an end: "Surprised the car has filed a restraining order 😂"

As a victim I would agree they have something systemic going on here, I hope the amount of fails will drive a long term solution, but I am sad it is at the cost of us having to deal with the issue.

In my case it lead to recovery nightmare and our Luci is still in the service center, see posts under Members Only Lounge/Car just up and died

Yes that was me, and as stated it was a bug in the Android version that was patched after my stalking had completed. Apparently my stalking was a fun time for Lucid employees that had been watching the forum as well but they decided I need to be served a restraining order.

Yet another 12V failure, I don't want to dampen your hopes but ours was drivable too after a 12V jump but once full diagnosis were completed, it is still in the service center undergoing HV battery inspection and repair and they have no ETA for completion. I think there is some systemic issue...

Finance email on 7/21, Luci at Torrance Service Center 7/28, Final adoption on 8/3.

Unfortunately I must report that our baby Luci has fallen seriuosly ill out in the middle of nowhere (Needles CA) on her first long distnace road trip. After being fed her first ever solid food (Fast DC Charge) she experienced a 12V system failure. She remains stranded now almost 12 hours...

After 31 years my filter has tuned out squaking but I guess screeching is still getting through. OMG love the Budweiser ad, right on point.

I rarely see anyone use the acronym FPGA, designing ASICs and FPGAs for airborne radar and then satellite payloads was my business for over 33 years.