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This happened to me on Wednesday. Multiple soft resets unsuccessful. "Vehicle offline" in my smart phone app. Driving was not encumbered but no live traffic or streaming audio. I reported it. On Thursday after charging overnight the issue resolved on its own. The local service person...

I ordered as well! I have an S22 Ultra and got a "magsafe compatible" case on Amazon. Looking forward to testing it out and hope it works well! Will be nice to free up the cupholder that is currently housing the phone stand.

Penn Resident. Got my license plate in the mail about 120 days after taking delivery. They sent an updated temporary tag when the first one was about to expire.

Thanks for this info! I used your experience to get the correct 10-32 1/2" screws and successfully attached my license plate holder (with the plastic covers). I echo the above sentiments -- not sure why they supplied 1/4" screws.

Got my Air Touring back yesterday on Day 11 after turtle. Nice to see my old friend! Darwin at Tyson's said they replaced a cooling pump, test drove about 47 miles, and no flags were generated. They put the car on a flatbed and brought it back to Philly. I submitted my rental car receipts...

I think each service center handles things their own way. Southern California seems to have loaners in abundance. Seattle seems to have some arrangement with Hertz for rentals. Tysons in Northern VA said "no loaners, and we are working on a rental agreement, but for now we will just...

On Tuesday (Day 5 after turtle) the engineers found an issue with the cooling pump used to keep the batteries cool, and ordered a replacement, which was supposed to come on Thursday but came in today (Day 8). Darwin kept me updated on the status through the week. He explained today that they...

Spoke to Darwin at Tyson's Corner this afternoon. They are unable to reproduce the fault thus far but are still looking into the logs to see what happened and taking test drives to try to reproduce it. He expressed sincere apology for my frustration with the Drive System Alert issues, and...

I've had my Touring since Dec 2022, and have loved it. 4K miles so far, mostly on my highway commute. I convinced my wife (currently 8 months pregnant) that it really is a family car and we can take it on a 3 hour trip to her parents' place for a week's vacation. She begrudgingly agreed to...

Welcome! I got my AT (Black / Santa Cruz) in December. I'm in Philly as well. This forum has been incredible. I am very grateful to Bobby, hydbob, and the rest of the moderator team (and all the contributors!) for teaching me about my first EV. Thanks so much!!!

Got my Touring 2 months ago. 2500 miles in and I love it. Daily commutes are far less stressful with Highway Assist. Reading this forum prior to and after delivery helped me maximize my enjoyment and reminded me that early adopters need to have some patience with the software bugs. Never...

CS rep Josh (very nice!) says their engineers are evaluating if the recent updates unmasked it. Happened to me twice this week when starting morning commute but in evening after reset, did not occur.

I'm having the same issue this week.