Search results

Response from Colin: "We are continuing to evaluate both the Surreal Sound Pro and Surreal Sound systems in Air to find additional opportunities to improve acoustic performance and add new features. There have been many improvements to the software over the past few months so please confirm that...

Response from Bob: "Sorry to hear that - that's frustrating. This sounds like a software bug. We'll pass it along to our QA team for them to investigate."

Response from Bob: "Yes, the Gravity sound system is a completely new design. More details to come soon."

This is more of an question for our Infotainment team. I will pass this along to them for consideration.

Response from Bob: "I can see why that would be frustrating. This is a question for our software engineers. We'll pass this along and see what's needed to make it happen."

Response from Bob: "Yes, this is something we're actively working on."

Response from Colin: "This is a great suggestion and something we are actively pursuing to improve the audio playback experience on ingress/ egress."

Response from Bob: "There's a difference in the way Atmos content is handled in car audio vs your home theater or mixing studio. The content in the car is upmixed in a way that is spread more evenly throughout the cabin to deliver a more consistent experience. If this wasn't done, the rear...

Response from Colin: "This was a design choice that was made during Air development and is not a bug. We are actively pursuing alternative approaches to provide balance and fade control regardless of stereo or multichannel playback."

Response from Colin: "Yes this is something that we are actively working on to create a consistent listening experience when stopped and driving at speed."

Response from Colin: "Gravity SSP system has 2 subwoofers in the rear of the vehicle."

It appears that the software improvement was not fully enabled after you had the butyl tape applied to the A-pillars in your car. I have now enabled the update and you should experience an improvement the next time you drive the car. You might experience the screens rebooting when you first...

Response from Bob: "Thank you for the feedback. The system was tuned to have a balanced frequency response while driving. When stopped / parked the bass can perhaps sometimes feel a bit much, but when driving, with the added road noise, it should even out. We're working on DSC (dynamic speed...

There is a significant hardware difference between Surreal Sound and Surreal Sound Pro. Surreal Sound Pro includes more speakers and greater amplifier power. In the past, some cars with Surreal Sound Pro hardware were delivered with Surreal Sound software. Owners with these cars have the...

Response from Bob: "There is a noticeable tuning difference between the two systems, yes. SSP is a much more capable system with the additional speakers and with the ATMOS capability so of course it's going to perform differently. But yes, the idea is to have a "family sound" between the two...

Responses from Bob: "1. The hardware mod (butyl tape) didn't in itself increase the low frequency of the system, it stopped the "chuffing" noises that were caused by the open cavity behind the woofers, and thus enabled us to retune to get more bass (among other things). 2. No, we haven't...

CarPlay uses both.

Interesting feedback. Do you have the latest software? In the retune that came out in 2.5 we added 6dB of gain to the system and to our ears it's satisfyingly loud.

Response from Colin: "Yes we are actively looking into additional content providers for Atmos to provide more spatial content."

Response from Colin: "Currently this is not planned. Air has a very quiet cabin with a low noise floor. Some of the negative artifacts that can occur with active noise cancelation could be more detrimental than beneficial. This is something we may consider in the future."