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If your car has a glass canopy roof, I don’t believe that Safelight will be able to complete this repair properly. With the glass canopy roof, the trim piece that separates the rear windshield from the rear glass canopy is not intended to be reusable and must be removed and replaced as part of...

Assuming you are using the IOS app, click on the 3 lines on the bottom right of the iPhone screen. Then choose Lucid Charging Service....Then choose Service Summary. Scroll down to the Service Dates and you'll see your "free" EA service period. Hope that this helps!

It’s been 18 months and continues to look great. But, I do hand wash the car.

There is a thread on this subject from a while ago. Several of us with Quantum Grey Lucids opted to go with a gloss black wrap and to do a full chrome delete with the same color on the balance of the platinum trim pieces. All of us were very happy with the result. Keep in mind that the wrap...

I wanted to let everyone know that the service manager at KOP reached out to me personally to discuss this matter and, after hearing about the history and circumstances, went out of his way to resolve this matter to my complete satisfaction. I could not be more pleased with his personal...

I wanted to let everyone know that the service manager at KOP reached out to me personally to discuss this matter and, after hearing about the history and circumstances, went out of his way to resolve this matter to my complete satisfaction. I could not be more pleased with his personal...

I am dealing with a crack to my rear windshield, as well. I took delivery of my Lucid Air Touring in late March, 2023 and noticed a creaking/popping/rattle noise from my rear deck area immediately. I first contacted Lucid's customer service team shortly after delivery to bring this issue to...

I am dealing with an issue quite similar to the one you dealt with some time ago. I took delivery of my Lucid Air Touring in late March, 2023 and noticed the creaking/popping/rattle noise from my rear deck area immediately. I first contacted Lucid's customer service team shortly after delivery...

Am back from my road trip and can report that I was able to charge at Electrify America using the Lucid App on my iPhone. Thanks again for that suggestion. Have never heard back from Lucid and that remains a disappointment. The good news is that it’s working again with the app.

Had I not been told by a Lucid customer service rep that Lucid’s internal records show that I only had free Electrify America service for 1 year, I would be less concerned. (And THAT customer service representative was quite insistent that I was wrong.) But, having been told that and provided...

I’ll be trying a different station later today as I’ll be on another road trip. Regardless, I’m very disappointed that I have not heard back from Lucid since bringing this to their attention on 2 separate phone calls on Tuesday and after sending emails to them confirming that I am supposed to...

Thanks for that explanation. Will definitely give that a try. When I last use Electrify America successfully over a year ago, the Plug and Charge just worked without my having to go through this step so I never learned it. Will report back after Saturday. Thanks again!

I have not yet tried a different station. Will be doing that on Saturday on the drive home. I’m not sure what I could do differently if my Lucid App is open when I try to charge other than to use the App to literally open the charging port on the car instead of doing that from the car itself...

Interesting. You called EA for the refund, not Lucid? I will give that a try, as well. Thanks!

Have not yet had a need to. Will on Saturday. I would have more confidence if the Lucid customer rep I first talked to hadn’t insisted that Lucid’s records indicated that I only had 1 year of free service (which is absolutely wrong). My Lucid App confirms that I have 3 years of free service...

My Lucid App was open at the time. The last time I used EA (over a year ago) plug and play engaged immediately. This time it did not and my connection was terminated. So, I had to reconnect the plug and pay by credit card. I did not use the EA app.

The problem this presents to me is that I will need to use Electrify America charging on my return trip this Saturday. If this matter is not “fixed” by then, the reimbursement amount and the number of claims I will have to submit will continue to grow, further complicating this matter both for...

It’s been about 2 days since I first reached out to Lucid and I’ve yet to hear back from them. So, this situation remains unresolved. I know that it’s now the 4th. of July, but I would have expected this matter to have been resolved successfully within a few hours of my first reporting it to...

Honestly, when I first called, I expected the customer service rep to say pretty much what you said. Instead, he kept insisting that Lucid’s “records” indicated that I was simply wrong. I wish I had known to check my Lucid App at the time to challenge his assertion, but he had hung up on my...

I followed the advice offered above and called Lucid once again and spoke to another customer assistance representative who informed me that “management” will be reviewing this matter and the materials I provided and will get back to me. I will follow up and advise all of you how this works...