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  1. jered

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    I have a good relationship with the SC and will be calling them in the morning, but I was hoping to get an assessment and reset before something decides to nest in my vehicle overnight.
  2. jered

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    After 2 hours I pressed 1 and was connected to a company named.... "Urgently". They were not able to help me, and had no additional contact information. I'm definitely back in the "cannot recommend" column for Lucid; the vehicle is great, but there's nobody to stand behind it. This is...
  3. jered

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    Interesting. During business hours, yes, I do find the local SC is responsive... but in the past I've had good experiences with phone support. I had a case where the vehicle would not shift into gear and the screen was flashing with lines (early on), this was resolved on the phone. Another...
  4. jered

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    No call back option. "We're working on connecting you to the next available specialist. Please remain on the line and we will connect you shortly. If you have a flat tire or need a tow update, please press 1 to connect with our partner urgently. You will be transferred out." Then another...
  5. jered

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    Other interesting things -- the Lucid Support number is no longer visible in the app under Service. Texting replied with:
  6. jered

    Gravity Bugs / Issues

    A bonus with these stupid frameless doors is you can't put a plastic bag over the frame to keep the rain out. There's nothing to do other than duct tape to the trim. Great work.
  7. jered

    Nobody left working Lucid Support? (Also, dark pattern hold music.)

    My passenger window won't go up. This seems to be a pretty regular software issue, so I want to see if they can reset the window remotely.... I've been waiting on hold for 45 minutes on the main Lucid Support number. "We're working on connecting you to the next available specialist. Remain...
  8. jered

    Gravity Bugs / Issues

    OMG -- the windows must be cursed in 3.6.4. Our passenger window wouldn't go down. Then it did to open the door, but wouldn't go up. Now it's half-open and won't move at all. I've been waiting for 45 minutes to talk to someone at the main support number; nobody is answering. Did they roll...
  9. jered

    Gravity as home battery backup TWICE now..

    Yes, buy vs sell are the same price, 24 hours a day. Production AND distribution fees; the meter just "runs backwards". A suitable battery system would double or triple my costs to no benefit. My average daily use is around 138 kWh; the largest system practical for my roof only covers around...
  10. jered

    Gravity as home battery backup TWICE now..

    As i mentioned, we do not have time-of-use billing in Massachusetts (same rate all day) and we have full net metering (same cost in as out). There is zero benefit today to home battery storage beyond reliability during an outage.
  11. jered

    Gravity as home battery backup TWICE now..

    Nice. I'm in the process of planning a solar install, and I'm not doing a home battery because it doesn't make financial sense. Once V2H is a real thing this will be really compelling; I already have a 123 kWh battery sitting in my driveway! Why should I pay a whole lot more for smaller...
  12. jered

    New high performance gravity being revealed this month.Plus the cosmos info

    Not much less money -- if you configure it like a DE, it's $137,800. The only difference is that you can't get it in Aurora Green (I guess that's the one combination that's exclusive to the DE -- Green AND 1070 HP), and it doesn't have a numbered sill plate. If I cared enough, I'd be vaguely...
  13. jered

    Gravity Bugs / Issues

    This happened to me last weekend. I found that opening the door, putting the window all the way up, and closing the door seemed to reset whatever part got stupid.
  14. jered

    [RESOLVED] 2nd row seats jammed AGAIN

    Yeah, this was resolved by service months ago. I believe they installed a newer part revision for the slide cover as part of the repair.
  15. jered

    (3.6.3) Can't tell left from right?

    Directionally, thankfully. It hasn't tried to route us to inappropriate destinations (yet).
  16. jered

    Layman perception

    I agree the Y has been the default, but in the markets with the most EV take-up Musk's political engagement (and other behavior) has definitely damaged the brand perception and created an opening for other vendors. I've seen a lot of negative behavior directed at CT and refreshed-Y sightings.
  17. jered

    (3.6.3) Can't tell left from right?

    I've though this had happened before but second-guessed that maybe I just didn't catch something -- but this has now happened with others in the car confirming: has your Gravity nav had trouble telling left from right? Today we were approaching a destination. The map showed it on the left...
  18. jered

    Q2 Earnings Call

    Fascinating, and thanks for sharing the link. This seems like a huge shift over the past decade.
  19. jered

    New high performance gravity being revealed this month.Plus the cosmos info

    Google identifies that as having SynthID tags generated by Gemini.
  20. jered

    Q2 Earnings Call

    I'm very curious to see how this is done. My understanding is that KSA citizens don't work except sinecure-type roles, and certainly not manual labor -- like the rest of the oil region, they import captive workers (mostly from Pakistan) that live in company barracks with relatively poor labor...
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