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Florida, man.

I asked the SC again and the reply I got was (lightly edited): Seems entirely believable and also explains the differences in what people are reporting here -- maybe if you keep your car really cold it'll stay on longer -- but it would be good for this to be officially documented or even for UX...

Outcome:

I've posted this on the Facebook forum because the social media team seems to engage more there than here. This is such a simple thing for them to say "as-designed, UI will be fixed in the future" or "schedule a seat replacement with service". Surely someone must know? (The SC does not.)

This happens every time for me. I need to push service to give me an actual answer of if this is "as designed". Nobody ever seems to confirm.... this seems like a trivial thing for Nick or Marqie to comment on?

Wow.... barely made it 9 years since the sales announcement. They kept at this long enough that I don't think this was a financial fake-out just to bail out his brother, but I do wonder why they were never able to make it work. Too much cabling? On one hand, I wish I had done solar sooner...

Dream Edition, June 2025 delivery. No email. Dropped off Thursday because the window wouldn't close, so I imagine they'll verify this when in service.

Same in MA, you always have to do your own inspection on a new vehicle.

I 100% expected the car to be buggy, for there to be lots of software quirks and updates and missing features, and for there to be recalls and service visits. I did not expect the primary problems to be with components for which there are huge numbers of OEM suppliers with long track records...

I think it's just (rightfully) not a priority right now.

They were already working on it; unfortunately initial concern was that it was a wiring harness issue and not just the regulator, so it could take a week (rather than picking up in the morning). I do trust the Natick SC to do the right thing. (If I wanted a car that had this many problems, I...

As usual, the local SC comes through when the company doesn't -- it was about to rain so we dropped off the car tonight (rather than tomorrow) and have an Air loaner overnight. Hopefully I can report success in the morning... but I have no idea what I'd do if this happened anywhere but here!

I've always known it to be, but it looks like it's controversial: https://medium.com/cxinnovations/waiting-on-hold-shouldnt-have-to-be-so-painful-2cdce200c0f4 Certainly doing it once a minute is disruptive. Every 5-10, especially if informative, would be better.

SC called back finally and said to bring it by and they'd try to fit it in, but no promises on timing or loaners because they are currently booking two months out. Said that someone should have answered the phone, but no answers about why Customer Care is MIA. I just realized that when I got...

I called the main Customer Care this morning and it was picked up in 5 minutes. They weren't able to resolve anything, though, and said I should just drive to the service center instead of waiting for an appointment. (I'm going to wait a bit to hear back from the service center first on timing...

Could've had a V8.... 🫠

At this point I have to assume that the call queuing vendor is down, they're stuck mid-transition between vendors, or something similar. (Maybe we can find a way to blame GitHub...)

I have a good relationship with the SC and will be calling them in the morning, but I was hoping to get an assessment and reset before something decides to nest in my vehicle overnight.

After 2 hours I pressed 1 and was connected to a company named.... "Urgently". They were not able to help me, and had no additional contact information. I'm definitely back in the "cannot recommend" column for Lucid; the vehicle is great, but there's nobody to stand behind it. This is...

Interesting. During business hours, yes, I do find the local SC is responsive... but in the past I've had good experiences with phone support. I had a case where the vehicle would not shift into gear and the screen was flashing with lines (early on), this was resolved on the phone. Another...