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I was pleasantly surprised when I received a call on Monday from San Jose SC manager, assuring me that they would make sure to arrange me an Air loaner. Since then, the situation has only improved. I received my Air loaner on Tuesday as promised. On Wednesday morning, I received another call...

I still think it's very much accurate, as almost any car is repairable as long as you have time and/or money. :) In any event, I ended up being parked on the street not being able to move my car and a bit later, not even being able to switch into flatbed mode. Yes, I got a call today, and...

Yes, got an Air Touring. It's nice, but Gravity is just miles ahead in terms of everything

Yes, just about 3 miles from me. I grabbed the one from inventory and I think it has completed production on November 4th or 5th

It seems I'm not as lucky as you. Just got a call and they said the battery pack needs to be replaced. They say it will take at least a week but I wouldn't really hold my breath :(

How long did it take for them to fix the car in your case?

I'm planning to do this either tomorrow or on Wednesday as communicating to this Service Advisor is absolutely disappointing, and I don't think I'll actually get anything out of him.

Had one more interaction today and got disappointed as a customer another time. Sadly, my car had to be towed to Lucid San Jose yesterday (for details, please read https://lucidowners.com/threads/my-gravity-bricked-after-3-weeks-of-ownership.14301/). As yesterday was Sunday, I was not expecting...

My car randomly bricked itself today. I was driving normally when I suddenly got a "Drive System Error" warning and had to pull over. Everything seemed fine, but the car refused to switch into Neutral, Reverse, or Drive. Rebooting it and walking away for five minutes didn't help. While I was...

Please re-read my post as I received a call to schedule my service to address due bill issues. I'm pretty sure I interacted with a Service Advisor.

I know I grouped the delivery center, service center, and showroom under the same umbrella and referred to all of them as the service center, because that’s what my delivery appointment was saying. However, my experience specifically relates to the people working at this location either as...

Despite extremely frustrating experience with the San Jose service center, my SA was from the Lucid HQ in Newark and the whole experience dealing with him was spectacular.

Had to interact with the San Jose service center twice, and I was extremely disappointed both times. The first time, when picking up my Gravity, I arrived at the scheduled time. I couldn’t see the entrance because it was blocked by a large truck, so I ended up going to the main parking lot...

Probably a stupid question, but how did you text support?

I was able to see manual and updates history 2 days before delivery

Picked my GGT with a tech package yesterday and I noticed that the front ambient lighting gets disabled while driving. Is this expected? Any way to keep front ambient lights always on?

Turned out it's a faulty station!

Just received my car yesterday and decided to charge it at work today. For some reason, charging speed is extremely slow. Previous EVs were all getting about 6kWh from the same charging station. I'm using the original J1772 to NACS adapter. Car does show it's charging at 8A and doesn't allow to...

Just got a call from my SA and scheduled pickup next Monday. Can't wait!

Curious to see when you hear something from your SA and receive your car. Mine changed to "Preparing for Delivery" yesterday, and my SA emailed me today saying he’ll have some exciting news very soon. He didn’t specify what "exciting news" or "very soon" actually mean, but I'm guessing the car...