After four years of excellent service from Lucid Service Centers and mobile techs, the story seems to be shifting.
Our first Gravity (DE #067) has been fraught with problems. The front drive unit, the steering wheel, and the HUD have all been replaced. But a series of problems that are rare or unique to this car based on forum posts persists.
The navigation system sometimes shows the car in woods or in lakes hundreds of yards off the road. The satellite map sometimes starts spinning rapidly back and forth. The GPS geofencing doesn't work for Homelink, although it does in our Air and in our other Gravity. The right 12-18" of the dashboard LED Vive lighting has a mind of its own, either coming on at night when the car is in Drive and it should be blacked out, and/or it stays bright white while the color is changed on the rest of the LED light strips or the intensity is dialed down. Two different Service Centers have had problems downloading software to the car. Sometimes windows move in the opposite direction from the switch.
Also, after a recent tire change the suspension is not level, with the left side being lower. I included this on the list of issues I sent the Service Center, and they said they were going to adjust the sensor settings which can get off when the car is jacked up, even in "jack mode". There is no mention on the work report of that having been addressed. (The car is still at the Service Center, as I have not signed off on the work order yet).
I also asked them to address the issue that when any two of our three Lucids (an Air and two Gravities) are on the road simultaneously, neither will play a music source without pausing every few seconds. This happens when the two cars on streaming from different sources or even when one car is playing music from a USB stick in the front console. They said they could not duplicate this condition. Well, duh. We were on a cruise all week, and no one was driving our other two Lucids which were sitting at home in our garage.
I got the report from the Miami Service Center where the car has been for the past week. They said they could not duplicate any of the problems and therefore could not fix anything. In item after item, they wrote "working as designed". I told them beforehand that these problems (except for Homelink geofencing) are intermittent, even though some episodes have lasted as long as three days and persisted through multiple reboots and sleep cycles. I told them that I suspect there may be an issue in the computer hardware or a chip that may be causing these unusual problems. There was no indication in the work report that they checked any of that out.
In short, they are getting ready to send the car back to us without a damn thing being resolved. This car has already spent weeks in Service Centers, and I no longer believe Lucid is even serious about getting to the bottom of these issues. I'm trying to sort out what to do next. I'm considering lemon lawing the car, but then I would lose the almost $20K I've put into PPF and a radar/laser installation in the car.
