this? I just noticed it today. 
Some background. When they had it in for service a couple weeks ago, they noticed that the tailgate makes an awful "clank" when both opening and closing (I noted this on the due bill too and mentioned it to the SA when I picked it up. he thought it was normal??). the service center realized that there was no material in the tailgate receiving latch like there should have been to help quell that noise.
So as far as I can tell, they went to one of the windows in the service center and pulled off some of the 3M foam to seal it.
I kid, but that's what it looks like. there are 3 pieces sort of stuck along the sides of the underside of where the metal latch is. they keep getting mushed around and fall out. not good. (see pic below)
Anyway, what I'm guessing is the foam they put in there is causing a misalignment and now the latch cover is getting all scraped OR it's getting scraped because the OEM material isn't present. This section may be part of one huge, formed piece of plastic on the tailgate. I'll note it for my next service visit, but I'm not sure if there is anything they will do about it.
This is a $120K car, but not especially put together like one.
Could someone please post a picture of what should be there around the hinged receiving metal piece?
Some background. When they had it in for service a couple weeks ago, they noticed that the tailgate makes an awful "clank" when both opening and closing (I noted this on the due bill too and mentioned it to the SA when I picked it up. he thought it was normal??). the service center realized that there was no material in the tailgate receiving latch like there should have been to help quell that noise.
So as far as I can tell, they went to one of the windows in the service center and pulled off some of the 3M foam to seal it.
I kid, but that's what it looks like. there are 3 pieces sort of stuck along the sides of the underside of where the metal latch is. they keep getting mushed around and fall out. not good. (see pic below)Anyway, what I'm guessing is the foam they put in there is causing a misalignment and now the latch cover is getting all scraped OR it's getting scraped because the OEM material isn't present. This section may be part of one huge, formed piece of plastic on the tailgate. I'll note it for my next service visit, but I'm not sure if there is anything they will do about it.
This is a $120K car, but not especially put together like one.
Could someone please post a picture of what should be there around the hinged receiving metal piece?
)
