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Owners are waiting, please do the right thing!

H

hangup

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Cars
Lucid air pure
I'd like to share that owners like myself are eagerly waiting to see what Lucid will decide to do on the "rights to repair" front for its customers.
The status quo isn't great to put it mildly.
There is a popular YT channel called 'Rich rebuilds' which has been trying to get some answers from Lucid and so far, the answers have been raising more questions for myself and others who will one day need to repair their vehicles.
I'd like to see some leadership from Lucid in this area. The opportunity is Lucid's to lose on this one, IMO. A real difference can be made here, not just 'damage control', IMO.
Please do the right thing. I know it's easier said than done, but please give it a try!

Please don't make a mistake and assume that the use car prices matter to us owners more than they matter to your sales team. Quite the opposite. While most of us aren't looking to sell our cars and even if we do, our careers don't depend on that. The situation is quite different for members of your sales team. Secondary market prices do affect new car sales in many ways. One way to do something about that is to ensure that your owners have some rights when it comes to repair their vehicles.

Thank you!
 
Meh, I kinda agree with Lucid on this one. Of all the priorities they have, providing parts to junkyard YouTubers isn’t important. Their oldest car is only 4 years old. They have issues getting parts for their own warranties. Why make it worse?
 
So what exactly do you agree with? Lucid hasn't said anything yet, they are still figuring it out.
No, this isn't about "junkyard YouTubers". This is about owners like me being able to get parts and tools when I need them. Every car will break down eventually.
 
hangup said:
So what exactly do you agree with? Lucid hasn't said anything yet, they are still figuring it out.
No, this isn't about "junkyard YouTubers". This is about owners like me being able to get parts and tools when I need them. Every car will break down eventually.
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You bought a salvage title Lucid huh.
 
hangup said:
So what exactly do you agree with? Lucid hasn't said anything yet, they are still figuring it out.
No, this isn't about "junkyard YouTubers". This is about owners like me being able to get parts and tools when I need them. Every car will break down eventually.
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Who said you can’t fix your own car? If they don’t have parts available then you have to look elsewhere.
Can’t refuse to unlock a car, John Deer just got that handled to them by a bunch of farmers over their JD combines.
But absolutely once you bring back a zombie it’s all on you as the owner.
 
socktucker said:
You bought a salvage title Lucid huh.
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I did not. Bought new twice. The ability to do repairs as an owner would be nice.

Lots of extended family has auto shops. It would be an opportunity to reduce costs while learning something new about the car.
 
Rogue said:
I did not. Bought new twice. The ability to do repairs as an owner would be nice.

Lots of extended family has auto shops. It would be an opportunity to reduce costs while learning something new about the car.
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Hopefully what they learn about the HV battery will be done safely
 
Aka-none said:
Who said you can’t fix your own car? If they don’t have parts available then you have to look elsewhere.
Can’t refuse to unlock a car, John Deer just got that handled to them by a bunch of farmers over their JD combines.
But absolutely once you bring back a zombie it’s all on you as the owner.
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Here is a hypothetical scenario: you bought a brand new car from Lucid. you parked it properly in a perfectly legit parking space. someone hits it and drives away. no structural damage to the frame. however, you car if bricked permanently and Lucid, without ever seeing the car, first tells you that you can't buy any pats and that the car must be 'body swapped' which costs tens of thousands of dollars and when you AGREE to that, they go silent and still refuse to sell you any parts?
Does that sound completely fair to you?
 
If you haven’t yet you should watch some of the Lucid tear down videos.
Awesome engineering there, and space management is pretty incredible.
Now as far as do they have any parts to sell you? I don’t expect my Audi dealer to sell me a quarter panel or a subframe. And I certainly don’t expect to get parts to fix my ecu. As to why someone would offer a repair, expensive though it may be, and then have communication drop? People issues? Technology challenges?
 
Why wouldn't an Audi dealer sell you a quarter panel if you want to buy one? Is it a controlled substance or something? :)
Seriously though, they should absolutely sell you one and as far as structural components go... Sales may be restricted to certified collision centers, which makes sense to me. I still have a choice there.
 
hangup said:
Here is a hypothetical scenario: you bought a brand new car from Lucid. you parked it properly in a perfectly legit parking space. someone hits it and drives away. no structural damage to the frame. however, you car if bricked permanently and Lucid, without ever seeing the car, first tells you that you can't buy any pats and that the car must be 'body swapped' which costs tens of thousands of dollars and when you AGREE to that, they go silent and still refuse to sell you any parts?
Does that sound completely fair to you?
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It sounds like you bought a brand new car from Lucid and didn’t insure it. While I don’t know if this sounds fair it certainly sounds dumb. And yes I realize your scenario was hypothetical. But nobody buys a $60K - $100K car without insuring it.

Damaged Lucid’s are repaired and put back on the road every day. And some are declared total losses. And the Rich Rebuilds car was declared a total loss by an insurer. I’m not going to opine on Lucid’s right to repair stance, but there’s a big difference between allowing someone to work on their own car vs. supporting the rebuild of a car that’s been declared a total loss by an insurer.
 
hangup said:
how did you go from what i said to that? this isn't about what i did or did not do. trust me, making a personal attack on me just won't work, many tried it before :)
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Wrong assumption on my part, my apologies. For a while there was an influx of salvage flippers demanding concessions from Lucid.
 
Aka-none said:
If you haven’t yet you should watch some of the Lucid tear down videos.
Awesome engineering there, and space management is pretty incredible.
Now as far as do they have any parts to sell you? I don’t expect my Audi dealer to sell me a quarter panel or a subframe. And I certainly don’t expect to get parts to fix my ecu. As to why someone would offer a repair, expensive though it may be, and then have communication drop? People issues? Technology challenges?
Click to expand...
I 100% expect Toyota to sell me parts for my Highlander. And they do. And it results in readily available repair services from a huge array of independent mechanics. It's not just about enabling someone to wrench on their own car. If Lucid was doing a bang-up job offering rapid repairs to their vehicles at reasonable prices, maybe I wouldn't see the need for them to emulate what Toyota does. But since they're failing pretty miserably on that front right now, publishing a service manual and selling spare parts would help improve the Lucid ownership experience. I agree with the OP.
 
Northpointe said:
It sounds like you bought a brand new car from Lucid and didn’t insure it. While I don’t know if this sounds fair it certainly sounds dumb. And yes I realize your scenario was hypothetical. But nobody buys a $60K - $100K car without insuring it.

Damaged Lucid’s are repaired and put back on the road every day. And some are declared total losses. And the Rich Rebuilds car was declared a total loss by an insurer. I’m not going to opine on Lucid’s right to repair stance, but there’s a big difference between allowing someone to work on their own car vs. supporting the rebuild of a car that’s been declared a total loss by an insurer.
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Lucid can very well choose to make every car that had any kind of an accident a total loss because they can just brick them in software. The fact that they do this without ever looking at the actual car is telling, IMO.
That is one of the ways to 'handle' the situation.
But lets try to think what this means for Lucid.
What will this do insurance premiums for Lucid owners? What will this do to Lucid secondary market pricing? And finally what will that do to the primary market pricing?
Will new customers be more or less eager to buy a new Lucid if they know that:
1) it will cost significantly more to insure
2) it will depreciate like crazy
3) if there is ever an accident, they'll need to buy a new car

The decision Lucid makes on right to repair affects all 3.
 
hangup said:
Why wouldn't an Audi dealer sell you a quarter panel if you want to buy one? Is it a controlled substance or something? :)
Seriously though, they should absolutely sell you one and as far as structural components go... Sales may be restricted to certified collision centers, which makes sense to me. I still have a choice there.
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Yeah but you got my point 😊
 
Northpointe said:
It sounds like you bought a brand new car from Lucid and didn’t insure it. While I don’t know if this sounds fair it certainly sounds dumb. And yes I realize your scenario was hypothetical. But nobody buys a $60K - $100K car without insuring it.

Damaged Lucid’s are repaired and put back on the road every day. And some are declared total losses. And the Rich Rebuilds car was declared a total loss by an insurer. I’m not going to opine on Lucid’s right to repair stance, but there’s a big difference between allowing someone to work on their own car vs. supporting the rebuild of a car that’s been declared a total loss by an insurer.
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Exactly
Replace the word Lucid with any other car company. I wonder how the conversation would go.
 
Aka-none said:
Exactly
Replace the word Lucid with any other car company. I wonder how the conversation would go.
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it depends. some manufacturers do significantly better, some significantly worse. it is for Lucid to decide where it wants to be on that spectrum.
I'd like to know that before I buy my next Lucid, that's for sure. Depending on where exactly they land, I might even sell the Lucid Air I own now, although that isn't likely.
 
hangup said:
Lucid can very well choose to make every car that had any kind of an accident a total loss because they can just brick them in software. The fact that they do this without ever looking at the actual car is telling, IMO.
Click to expand...
The decision to brick a car typically follows the vehicle being declared a total loss. That determination is made by the insurer, not Lucid. If the economics dictate that a car can be repaired, it will be repaired.

When I buy or insure a vehicle I don't think about how a salvage determination or total loss claim might be handled in the future. If that were to occur I would hope for a prompt and fair claim resolution. And the ability to reclaim a salvage vehicle will have little if any impact on the cost to insure the vehicle. These are expensive cars to buy and insure. While you might be clamoring for a solution to this "problem" I don't think most owners are.
 
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