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A very frustrated 2026 Lucid Gravity owner journey

Klerith said:
I’m going into my 8th month with my Gravity,

Now probably the coolant pump failure according to a remote diagnostic.

View attachment 40482

They are going to pick up my car by a tow truck. At this point, I lost count of how many interventions my car had, and honestly, I think this is it. I will sell it and never return to Lucid.

You have no idea how frustrated and disappointed I am with the car. The Montreal service center is doing what they can, but living 2.5 hours away from the nearest center is killing me.

After the car is fixed and drivable again, I’m going to sell it for sure. This is an impossible car to love for me. I cannot stress enough how much I wanted to love it and how this car constantly fails to be a reliable car every month.

Probably I will post once more after everything is finished, but my advice to everyone getting a Lucid is to live close to the service center; if not, do not get a car from them.
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Out of curiosity, has your experience improved with recent software updates?
 
I understand, and it is true that the software is nowhere near as bad as it was at the beginning of the year.

The first four months were a real pain. In the fifth month, Lucid finally fixed my Cruise Control and DreamDrive issues by replacing a camera that was causing DD and CC to disengage. However, during those five months, I was constantly sending emails and calling Lucid because of the never-ending cycle of warnings.

At this point, any glitch or bug makes me angry. I still receive tons of notifications saying that Auto Unlock is temporarily disabled, and I have found my car either unlocked or unable to unlock when I walk up to it. I have reported this to Lucid as well.

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Lucid also fixed in August 2026 my battery coolant valve after it failed. To their credit, they handled it quite quickly—about five days. But it is still frustrating that, in only eight months of ownership, the car has already required around 10 or more interventions.

I remember contacting Lucid about the coolant warning before the valve was replaced. They recommended resetting the car, and that worked for a few days, but then the warning came back. Eventually, it became permanent. Because I had become so used to receiving warnings from the car, I ignored it for a while until it stopped going away altogether.

Indeed, the software is much better than it was before, but I cannot erase all the bad experiences with a simple click. I need at least a month without issues—big or small—before I can start forgetting what it has felt like to own this brand-new car.

In August alone, I had the coolant valve issue, the Auto Unlock temporarily disabled warning (I still have it), the Spotify glitch, and I was without the car for five days, plus another day spent going to pick it up because valet service is no longer available to me apparently.

For me, it is too late now. Once I sell this car, I will never return to Lucid. I would also advise anyone considering a Lucid to live near a service center, because there is a good chance you will need it.

What bothers me the most, though—and this is a “me” problem—is that I chose to buy a Lucid while living 2.5 hours away from the nearest service center. Every time something goes wrong, dealing with it becomes a huge hassle.
 
Klerith said:
I understand, and it is true that the software is nowhere near as bad as it was at the beginning of the year.

The first four months were a real pain. In the fifth month, Lucid finally fixed my Cruise Control and DreamDrive issues by replacing a camera that was causing DD and CC to disengage. However, during those five months, I was constantly sending emails and calling Lucid because of the never-ending cycle of warnings.

At this point, any glitch or bug makes me angry. I still receive tons of notifications saying that Auto Unlock is temporarily disabled, and I have found my car either unlocked or unable to unlock when I walk up to it. I have reported this to Lucid as well.

View attachment 40923


Lucid also fixed in August 2026 my battery coolant valve after it failed. To their credit, they handled it quite quickly—about five days. But it is still frustrating that, in only eight months of ownership, the car has already required around 10 or more interventions.

I remember contacting Lucid about the coolant warning before the valve was replaced. They recommended resetting the car, and that worked for a few days, but then the warning came back. Eventually, it became permanent. Because I had become so used to receiving warnings from the car, I ignored it for a while until it stopped going away altogether.

Indeed, the software is much better than it was before, but I cannot erase all the bad experiences with a simple click. I need at least a month without issues—big or small—before I can start forgetting what it has felt like to own this brand-new car.

In August alone, I had the coolant valve issue, the Auto Unlock temporarily disabled warning (I still have it), the Spotify glitch, and I was without the car for five days, plus another day spent going to pick it up because valet service is no longer available to me apparently.

For me, it is too late now. Once I sell this car, I will never return to Lucid. I would also advise anyone considering a Lucid to live near a service center, because there is a good chance you will need it.

What bothers me the most, though—and this is a “me” problem—is that I chose to buy a Lucid while living 2.5 hours away from the nearest service center. Every time something goes wrong, dealing with it becomes a huge hassle.
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Once you've have a bad experience(s) it doesn't leave your memory. And new problems stack upon old problems, even if they've been resolved. Your history forms your impression of the brand. While I've been very fortunate in my ownership experience, others clearly have not. And that's a real problem for Lucid to overcome.

The best marketing that Lucid can hope for at this point is word of mouth. I'm often in the awkward position of raving about all the attributes of my car, but not recommending the company based on the other ownership experiences I'm aware of. I would not want to put a friend or family member in a position of experiencing what many owners have dealt with. Much of the frustration that I hear and read about is related to the resolution (or lack thereof) of issues not the underlying problem itself. And while I would acknowledge that this can happen with any brand, there are unique challenges in owning a Lucid given the nature and state of the service center network.
 
Klerith said:
... I chose to buy a Lucid while living 2.5 hours away from the nearest service center. Every time something goes wrong, dealing with it becomes a huge hassle.
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I'm sorry to hear about your negative experiences.

If I can ever close on the 2027 AGT I'm trying to acquire, I will be nearly 3 hours from my nearest service center. I've been assured (via verbal statement a Studio rep) that the mobile service in my area is very good and that the Roswell, GA location has plenty of loaners.

We'll see. Meanwhile, I hope your situation and outlook change for the better. Dealing with chronic issues is indeed terribly unpleasant and exhausting.
 
It's painful reading this. So sorry to hear. We spend a fortune for these vehicles, expecting them be the best vehicle we've ever owned, only for it to me a nightmare.

We know Lucid is a fledgling automaker living on the edge, so we expect some growing pains and know we have to give them a longer leash than an established automaker... up to a point. But your experience goes way beyond that point. It does appear there are some true "lemon" Gravitys that got sold. Endless problems with them. I don't know much about lemon laws but this seems like a candidate. But before that I might consider asking Lucid to buy it back from you as a lemon. I think we've had a few people in the forums that did that.

Most Gravitys are not nearly that bad. I have some ongoing issues but they're more annoyances I can live with (knock on wood), not deal breakers.
 
Klerith said:
I understand, and it is true that the software is nowhere near as bad as it was at the beginning of the year.

The first four months were a real pain. In the fifth month, Lucid finally fixed my Cruise Control and DreamDrive issues by replacing a camera that was causing DD and CC to disengage. However, during those five months, I was constantly sending emails and calling Lucid because of the never-ending cycle of warnings.

At this point, any glitch or bug makes me angry. I still receive tons of notifications saying that Auto Unlock is temporarily disabled, and I have found my car either unlocked or unable to unlock when I walk up to it. I have reported this to Lucid as well.

View attachment 40923


Lucid also fixed in August 2026 my battery coolant valve after it failed. To their credit, they handled it quite quickly—about five days. But it is still frustrating that, in only eight months of ownership, the car has already required around 10 or more interventions.

I remember contacting Lucid about the coolant warning before the valve was replaced. They recommended resetting the car, and that worked for a few days, but then the warning came back. Eventually, it became permanent. Because I had become so used to receiving warnings from the car, I ignored it for a while until it stopped going away altogether.

Indeed, the software is much better than it was before, but I cannot erase all the bad experiences with a simple click. I need at least a month without issues—big or small—before I can start forgetting what it has felt like to own this brand-new car.

In August alone, I had the coolant valve issue, the Auto Unlock temporarily disabled warning (I still have it), the Spotify glitch, and I was without the car for five days, plus another day spent going to pick it up because valet service is no longer available to me apparently.

For me, it is too late now. Once I sell this car, I will never return to Lucid. I would also advise anyone considering a Lucid to live near a service center, because there is a good chance you will need it.

What bothers me the most, though—and this is a “me” problem—is that I chose to buy a Lucid while living 2.5 hours away from the nearest service center. Every time something goes wrong, dealing with it becomes a huge hassle.
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I fully subscribe to the living close to an SC comment
 
prgarg said:
I fully subscribe to the living close to an SC comment
Click to expand...
Yep. That's the way I described it in another thread... Lucid is not a nationwide brand, it's a "within range of a service center" brand. I wouldn't want to be hundreds of miles from the nearest Lucid service center. Even though they pick up and drop off the vehicle for you, that takes time out of the tech's day, and they only have so many of them. That backs them up, and work that should take 1-2 days ends up taking weeks to get to, which just hurts everyone.

I don't wanna lose my vehicle for that long taking care of nagging issues that so far I can live with, but still detract from the vehicle. Hoping they can get that down to more like 3 days instead of 3 weeks. Or better yet, beef up mobile service (for those items it can handle).
 
Klerith said:
I understand, and it is true that the software is nowhere near as bad as it was at the beginning of the year.

The first four months were a real pain. In the fifth month, Lucid finally fixed my Cruise Control and DreamDrive issues by replacing a camera that was causing DD and CC to disengage. However, during those five months, I was constantly sending emails and calling Lucid because of the never-ending cycle of warnings.

At this point, any glitch or bug makes me angry. I still receive tons of notifications saying that Auto Unlock is temporarily disabled, and I have found my car either unlocked or unable to unlock when I walk up to it. I have reported this to Lucid as well.

View attachment 40923


Lucid also fixed in August 2026 my battery coolant valve after it failed. To their credit, they handled it quite quickly—about five days. But it is still frustrating that, in only eight months of ownership, the car has already required around 10 or more interventions.

I remember contacting Lucid about the coolant warning before the valve was replaced. They recommended resetting the car, and that worked for a few days, but then the warning came back. Eventually, it became permanent. Because I had become so used to receiving warnings from the car, I ignored it for a while until it stopped going away altogether.

Indeed, the software is much better than it was before, but I cannot erase all the bad experiences with a simple click. I need at least a month without issues—big or small—before I can start forgetting what it has felt like to own this brand-new car.

In August alone, I had the coolant valve issue, the Auto Unlock temporarily disabled warning (I still have it), the Spotify glitch, and I was without the car for five days, plus another day spent going to pick it up because valet service is no longer available to me apparently.

For me, it is too late now. Once I sell this car, I will never return to Lucid. I would also advise anyone considering a Lucid to live near a service center, because there is a good chance you will need it.

What bothers me the most, though—and this is a “me” problem—is that I chose to buy a Lucid while living 2.5 hours away from the nearest service center. Every time something goes wrong, dealing with it becomes a huge hassle.
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Yup. My broken Air is sitting in front of my house while I take them to court.

It’s been shipped to Washington twice, California three times, now they want to ship it to Utah to try and fix the same crap since February. All while refusing buy back. This company is unreal. I feel your pain. They should have never sold this car in a State with no reasonable way to service it, or, accepted repurchase without me suing them. If it wasn’t for PIF this company would be long dead. The market said no, but PIF said yes.
 
socktucker said:
Yup. My broken Air is sitting in front of my house while I take them to court.

It’s been shipped to Washington twice, California three times, now they want to ship it to Utah to try and fix the same crap since February. All while refusing buy back. This company is unreal. I feel your pain. They should have never sold this car in a State with no reasonable way to service it, or, accepted repurchase without me suing them. If it wasn’t for PIF this company would be long dead. The market said no, but PIF said yes.
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After all this you would expect some mba type to cut their losses and just buy the car back. But then I wonder how many of the early vehicles fall into this category?
I mean if you look at early versions of high performance vehicles many were released to early, 911’s that tried to kill you, before they figured out traction and stability control.
I don’t think they get a pass but either the cars are great or built on a Monday after Super Bowl.
 
Aka-none said:
After all this you would expect some mba type to cut their losses and just buy the car back. But then I wonder how many of the early vehicles fall into this category?
I mean if you look at early versions of high performance vehicles many were released to early, 911’s that tried to kill you, before they figured out traction and stability control.
I don’t think they get a pass but either the cars are great or built on a Monday after Super Bowl.
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Mine is a 2026. Brand new.

I agree, service has requested Buy Back, on their own, twice. And Lucid refused first time, second time I got an automated email saying they have no timeline for responding to customer inquiries. The guy that pics the car up and drops it off told me he figures Lucid has spent about $20,000 just shipping it if you figure rentals.

All I wanted was out of the lease-and here we are paying more just in shipping than the remaining value of these.

It’s something internal though, the buyback department seems to have collapsed. It’s not the same people (according to LinkedIn, the guy that replied to my last email on behalf of BuyBack appears to be a software guy….) anymore, and the last email I got referenced the wrong case, the sender didn’t understand what was going on, and when I asked for clarification I got no reply.

Something is really really different inside Lucid now. I gave up and paid a retainer.
 
socktucker said:
Mine is a 2026. Brand new.

I agree, service has requested Buy Back, on their own, twice. And Lucid refused first time, second time I got an automated email saying they have no timeline for responding to customer inquiries. The guy that pics the car up and drops it off told me he figures Lucid has spent about $20,000 just shipping it if you figure rentals.

All I wanted was out of the lease-and here we are paying more just in shipping than the remaining value of these.

It’s something internal though, the buyback department seems to have collapsed. It’s not the same people (according to LinkedIn, the guy that replied to my last email on behalf of BuyBack appears to be a software guy….) anymore, and the last email I got referenced the wrong case, the sender didn’t understand what was going on, and when I asked for clarification I got no reply.

Something is really really different inside Lucid now. I gave up and paid a retainer.
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What was the outcome of your arbitration? I'm assuming it didn't go your way.
 
Klerith said:
I still receive tons of notifications saying that Auto Unlock is temporarily disabled, and I have found my car either unlocked or unable to unlock when I walk up to it. I have reported this to Lucid as well.
Click to expand...
Out of curiosity, when you get the notification that Auto Unlock is temporarily disabled, have you (or your fob) spent time in proximity (e.g. 2-4 car widths, even through walls) of the parked vehicle, e.g. walking back and forth?

Anecdotally, I too receive this message when the car has repeatedly detected the fob on my person as I'm walking about nearby (e.g. I've parked just outside the room where I might be spending my time).

Apologies if you've clarified this previously.
 
The car is parked about 5 meters away from the key fob. My wife and I do walk close by with the key cards in our wallets, but it's not like we are trying to unlock the car with them.
 
Klerith said:
The car is parked about 5 meters away from the key fob. My wife and I do walk close by with the key cards in our wallets, but it's not like we are trying to unlock the car with them.
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I also had to turn that off on my Air, even though I didn't use the fob, my phone would set it off all the time. IDK why, my BMW and Teslas didn't have this problem.

I have a theory it uses cameras or something motion related, here's why: I could leave my phone on a shelf in the garage, then walking past the car would cause the car to wake up over and over again, even though the phone itself never moved. So its getting some sort of data besides phone proximity to make the decision to wake up or sleep...I think.
 
socktucker said:
I also had to turn that off on my Air, even though I didn't use the fob, my phone would set it off all the time. IDK why, my BMW and Teslas didn't have this problem.

I have a theory it uses cameras or something motion related, here's why: I could leave my phone on a shelf in the garage, then walking past the car would cause the car to wake up over and over again, even though the phone itself never moved. So its getting some sort of data besides phone proximity to make the decision to wake up or sleep...I think.
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I don't really see it as a problem that the car keeps unlocking/locking when you walk by it. That is what we want, after all. I think it stands out more to me because my prior cars (a) didn't have presenting door handles and (b) were not electric, so unlocking wasn't accompanied by an entire startup sequence that includes a relatively loud AC compressor.

With that said, I see a couple potential solutions. (1) They should allow you to turn off auto lock/unlock based on location and (2) they don't need the entire startup sequence to be initiated upon unlock. Maybe they can have a secondary, more comprehensive sequence commence when a door is actually opened.
 
The_Don said:
I don't really see it as a problem that the car keeps unlocking/locking when you walk by it. That is what we want, after all. I think it stands out more to me because my prior cars (a) didn't have presenting door handles and (b) were not electric, so unlocking wasn't accompanied by an entire startup sequence that includes a relatively loud AC compressor.

With that said, I see a couple potential solutions. (1) They should allow you to turn off auto lock/unlock based on location and (2) they don't need the entire startup sequence to be initiated upon unlock. Maybe they can have a secondary, more comprehensive sequence commence when a door is actually opened.
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Geofenced locking/unlocking has been on the wishlist since the Air first came out.
 
Klerith said:
The car is parked about 5 meters away from the key fob. My wife and I do walk close by with the key cards in our wallets, but it's not like we are trying to unlock the car with them.
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I'd strongly recommend trying a faraday bag or box to put the key in. The cards won't activate the unlock from a distance but if the key moves at all (even shaking it if it's hanging on a hook) it can trigger the proximity unlock. I have a faraday box and even standing very close to the car and shaking it the Gravity won't unlock.
 
OP, sorry for your trouble. I was pretty frustrated with my Gravity for a while, but it has gotten a lot better in recent months, to the point where most issues have been forgotten. The glitches I have at this point are mostly quite minor. A couple points of solidarity, agreement, and contrast:

- I also had my coolant pump replaced with the drive system warning. Lucid was quite good about that repair - they towed my car and towed it back from my home.
- I also live ~2 hours from a service center and it's a huge pain in the ass. I've needed quite a few service appts and it's miserable to have to drive down and back TWICE for each appointment, and they're not super fast. They're nice, but just overloaded.
- My car was crazy buggy at first, so many warnings, so much trouble just getting into the damn vehicle. But I haven't had an entry glitch in about 2 months now. Well, other than the fact that the key fob buttons may or may not work. I don't have a ton of cause to use them, but i can never seem to open the trunk with the buttons....
- The HUD still sucks.
- The hands-free calling is miles better, but not perfect.
- I also hate the steering wheel buttons. Others swear there's knack to them, and I supposedly know what that knack is, but man, they are finicky.
- But I have to admit I kind of love the car. It drives so well, and it has so much room, and the range and charging are perfect for me. Within the last week, I car camped in my gravity with my wife, hauled a ton of crap to a large event I co-host that usually requires a pickup truck, and moved my kid into college a 2-hour drive each way from home with all her stuff, no problem. There really isn't anything else out there like it.

I'd still choose Gravity, but nobody should go in with blinders on.
 
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