Hopefully this is something others may find useful. I'm going through a warranty service incident for my 2025 AT (plus a few other items) and I thought it might be good to have a semi-real-time narration of what the process entails and how everything goes.
I know this won't be an example of everyone's service experience, and should I encounter any issues, hopefully the service capacity will continue to be addressed by the new leadership. This is just a snapshot of what the service center experience is RIGHT NOW with the Houston service center.
## Day 1 (ish) Wed 2026-08-19
Our story actually begins last week (well, not really but we'll address that in a moment) when I pulled into my garage and got an alert on the dashboard that the parking brake may not be engaged, and that the vehicle may roll, and this suggested I park someplace flat.
I did a brake+steering wheel reboot in the hopes that it would clear, but it did not. I decided to let the car sleep and see if that cleared it.
A few hours later, I needed to go pick up the kiddo from school. The alert was still there but since it said the brake wasn't engaged, I figured it was safe enough to run to the school and back since I wouldn't need to park or leave the vehicle. So I set off...
Just as I was about to turn into the school parking lot (about 1.5-2 miles tops), I noticed smoke coming from the left rear wheel. That's when I realized the brake WAS engaged. I pulled into the parking lot and stopped in the first available space. Just as I was pulling into the parking lot, two additional alerts popped up on the dash. (See attached)
While I was waiting for the kiddo to come out, I called roadside assistance, and I called my wife to come pick up the kiddo since I'm sure she didn't want to sit in the car waiting for a tow truck.
They were able to dispatch a tow truck, which to about 2 hours later (rush hour in DFW sucks). Really? My only complaint there was that for some reason they order with dollies, instead of a flatbed, which would have been fine There aren't as many of those around here so it took longer.
While waiting, I also contacted customer service and asked about a loaner or rental. Initially they just told me that when the service center contacted me, they would arrange for a loaner.
The tow arrived a couple hours later and per Lucid, they towed my vehicle back to my house, and I was told that I would get another call from Lucid to schedule an actual transport to bring the car down to Houston (about 250 miles away).
Later that evening I called customer support back again. they called me back fairly quickly. I had to ask them for a rental to bridge the gap while I waited to hear from the service center. Since Enterprise has NO EVs available within like a 200 mile radius (not even the exotics locations) they okayed me to get something from anywhere with a $450 limit. So the next day I went and got a Volvo C40 from Budget. Its not terrible. It drives fairly nice, but it's got less room and the range is garbage.
## Mon 2026-08-24 ~6pm
I got a call that showed up on my caller ID as "World of Khaos" (wtf?). It was the transport driver (he apparently also owns a haunted house somewhere around here). He arranged for him to come pick up my car on Tuesday the 25th around lunch time. I mentioned my need for a longer term loaner and he said he'd have someone from the service center call.
## Tues 2026-08-25
This morning I got a call from Irving at the Houston SC. He was very helpful, to the degree possible. He tried to find me an EV with Enterprise, even contacting several exotics locations but like me was unsuccessful. So it looks like I'll be stuck with an ICE vehicle while my Air is in service.
He did mention he would try to see if they could get me an actual loaner. He mentioned that they had gotten some more vehicles in in as a loner fleet, but that they weren't ready yet. And I suspect I'm not first in line. They also (this is my own guess) are probably mostly for the folks in the Houston area, since I'm sure Lucid would rather not ship loaner vehicles all over the place.
He did mention hope that things would get better when the Dallas service center opened in October. He said they were supposed to have something like 13 bays, which I guess is quite a bit more than they have in Houston. So I'm keeping my fingers crossed for that in case I have any future service center needs.
I'll be picking up whatever my new rental is tomorrow at lunch, and returning the Volvo to Budget.
I don't know exactly what vehicle they will actually have available for me, hopefully at least something in a similar luxury sedan range as what I'm used to with the Air. I'll provide an update on that tomorrow.
I also texted him letting him know that I had two additional things I wanted done since they would have the vehicle, because I tried to contact them previously to arrange something and I couldn't get a hold of anyone in Houston or the Dallas mobile dispatch.
1. I've requested that they also do my 24,000 mile service.
2. I requested that they inspect the right front suspension, after my incident with the pothole that bent the wheel. I want to know if there's any hidden damage that I need to bring to my insurance company to address.
In the meantime, it's now 5:00 p.m., And I haven't heard anything from the transport guy. So I'm about to contact him and see if he's going to actually make it today or not.
I know this won't be an example of everyone's service experience, and should I encounter any issues, hopefully the service capacity will continue to be addressed by the new leadership. This is just a snapshot of what the service center experience is RIGHT NOW with the Houston service center.
## Day 1 (ish) Wed 2026-08-19
Our story actually begins last week (well, not really but we'll address that in a moment) when I pulled into my garage and got an alert on the dashboard that the parking brake may not be engaged, and that the vehicle may roll, and this suggested I park someplace flat.
I did a brake+steering wheel reboot in the hopes that it would clear, but it did not. I decided to let the car sleep and see if that cleared it.
A few hours later, I needed to go pick up the kiddo from school. The alert was still there but since it said the brake wasn't engaged, I figured it was safe enough to run to the school and back since I wouldn't need to park or leave the vehicle. So I set off...
Just as I was about to turn into the school parking lot (about 1.5-2 miles tops), I noticed smoke coming from the left rear wheel. That's when I realized the brake WAS engaged. I pulled into the parking lot and stopped in the first available space. Just as I was pulling into the parking lot, two additional alerts popped up on the dash. (See attached)
While I was waiting for the kiddo to come out, I called roadside assistance, and I called my wife to come pick up the kiddo since I'm sure she didn't want to sit in the car waiting for a tow truck.
They were able to dispatch a tow truck, which to about 2 hours later (rush hour in DFW sucks). Really? My only complaint there was that for some reason they order with dollies, instead of a flatbed, which would have been fine There aren't as many of those around here so it took longer.
While waiting, I also contacted customer service and asked about a loaner or rental. Initially they just told me that when the service center contacted me, they would arrange for a loaner.
The tow arrived a couple hours later and per Lucid, they towed my vehicle back to my house, and I was told that I would get another call from Lucid to schedule an actual transport to bring the car down to Houston (about 250 miles away).
Later that evening I called customer support back again. they called me back fairly quickly. I had to ask them for a rental to bridge the gap while I waited to hear from the service center. Since Enterprise has NO EVs available within like a 200 mile radius (not even the exotics locations) they okayed me to get something from anywhere with a $450 limit. So the next day I went and got a Volvo C40 from Budget. Its not terrible. It drives fairly nice, but it's got less room and the range is garbage.
## Mon 2026-08-24 ~6pm
I got a call that showed up on my caller ID as "World of Khaos" (wtf?). It was the transport driver (he apparently also owns a haunted house somewhere around here). He arranged for him to come pick up my car on Tuesday the 25th around lunch time. I mentioned my need for a longer term loaner and he said he'd have someone from the service center call.
## Tues 2026-08-25
This morning I got a call from Irving at the Houston SC. He was very helpful, to the degree possible. He tried to find me an EV with Enterprise, even contacting several exotics locations but like me was unsuccessful. So it looks like I'll be stuck with an ICE vehicle while my Air is in service.
He did mention he would try to see if they could get me an actual loaner. He mentioned that they had gotten some more vehicles in in as a loner fleet, but that they weren't ready yet. And I suspect I'm not first in line. They also (this is my own guess) are probably mostly for the folks in the Houston area, since I'm sure Lucid would rather not ship loaner vehicles all over the place.
He did mention hope that things would get better when the Dallas service center opened in October. He said they were supposed to have something like 13 bays, which I guess is quite a bit more than they have in Houston. So I'm keeping my fingers crossed for that in case I have any future service center needs.
I'll be picking up whatever my new rental is tomorrow at lunch, and returning the Volvo to Budget.
I don't know exactly what vehicle they will actually have available for me, hopefully at least something in a similar luxury sedan range as what I'm used to with the Air. I'll provide an update on that tomorrow.
I also texted him letting him know that I had two additional things I wanted done since they would have the vehicle, because I tried to contact them previously to arrange something and I couldn't get a hold of anyone in Houston or the Dallas mobile dispatch.
1. I've requested that they also do my 24,000 mile service.
2. I requested that they inspect the right front suspension, after my incident with the pothole that bent the wheel. I want to know if there's any hidden damage that I need to bring to my insurance company to address.
In the meantime, it's now 5:00 p.m., And I haven't heard anything from the transport guy. So I'm about to contact him and see if he's going to actually make it today or not.
