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Sharing a positive service experience

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CBJFan33

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Among the reasons I bought my 2025 Lucid Air was that I would never have to deal with a car dealership and their slimy tactics ever again. My first 14 months of ownership have been flawless and I absolutely love my car.

It was time for my 1 year service and I had a recall notice that needed dealt with so I contacted service and got an appointment within 4 weeks for mobile service. (I live 5+ hours from the closest service center)

Jason the service tech texted me early in the morning to let me know that he was on time for his scheduled arrival and he showed up right on time. he said the service would take 1 1/2 hours, it took 1 hour. He did the basic annual check and addressed the recall notices (which actually required work as it turns out my car wasn't affected by the recalls). He didn't try to upsell me, he was as nice as anyone could be and did his job well.

My first service experience was perfect and everything that I could have hoped for, just as my car is everything that I could have hoped for.
 
My service guy is awesome
So glad to hear that you are getting a good experience
 
CBJFan33 said:
Among the reasons I bought my 2025 Lucid Air was that I would never have to deal with a car dealership and their slimy tactics ever again. My first 14 months of ownership have been flawless and I absolutely love my car.

It was time for my 1 year service and I had a recall notice that needed dealt with so I contacted service and got an appointment within 4 weeks for mobile service. (I live 5+ hours from the closest service center)

Jason the service tech texted me early in the morning to let me know that he was on time for his scheduled arrival and he showed up right on time. he said the service would take 1 1/2 hours, it took 1 hour. He did the basic annual check and addressed the recall notices (which actually required work as it turns out my car wasn't affected by the recalls). He didn't try to upsell me, he was as nice as anyone could be and did his job well.

My first service experience was perfect and everything that I could have hoped for, just as my car is everything that I could have hoped for.
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Coldwater, Michigan? There is a Jason at that service center that has been great to work with for me.
 
I had my 1st annual service in my driveway. They did the usual one year stuff, plus checked out a couple recall/service advisory things (all good), and replaced the rear diffuser that was damaged by a car hauler. Two very pleasant guys who wanted to do a great job--and they did! Just awesome. They worked out of the Natick SC, which has been outstanding in every way.
 
Mobile service is so cool! I also had my 1 year maintenance completed by mobile service. I'm not in your area but others here have praised Jason's work, he seems like a real asset to Lucid.
 
Seattle's Aaron performed my 3-year service in my driveway!
I'm not sure Lucid is the only brand to offer this, but I've never heard of any others.
Just one more thing to revel in on top of the best damn car period.
I remain in the extreme end of fan-boy here.
 
CBJFan33 said:
Among the reasons I bought my 2025 Lucid Air was that I would never have to deal with a car dealership and their slimy tactics ever again. My first 14 months of ownership have been flawless and I absolutely love my car.

It was time for my 1 year service and I had a recall notice that needed dealt with so I contacted service and got an appointment within 4 weeks for mobile service. (I live 5+ hours from the closest service center)

Jason the service tech texted me early in the morning to let me know that he was on time for his scheduled arrival and he showed up right on time. he said the service would take 1 1/2 hours, it took 1 hour. He did the basic annual check and addressed the recall notices (which actually required work as it turns out my car wasn't affected by the recalls). He didn't try to upsell me, he was as nice as anyone could be and did his job well.

My first service experience was perfect and everything that I could have hoped for, just as my car is everything that I could have hoped for.
Click to expand...
Thank you for sharing!
 
I actually have had an amazing Lucid service experience recently. On one of the Tuesdays I started hearing a loud rattle from the bottom of the car which got worse by the end of the day. I filed a service request that night through the Lucid website. On Wednesday at 7.30 am I got both an email and a call from Lucid service and they told me they will take care of the issue. At 9 am the car was picked up by a tow service on the way to Millbrae (SF Bay Area). The service advisor called me same day assuring me that they will get back to me next day. On Thursday morning he called me back saying that they found a usual problem of a loose nut in suspension or something like that and that the car will be ready for pick up at 11 am. They provided me with Uber ride to the service and I picked it up at noon. I have never had that fast turnaround with any of my prior cars.



 
nashvillelucid said:
The Atlanta service group is AWESOME!
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I’m in the Chattanooga, TN area and the Atlanta-based sales and service teams are nearest. I’m not yet an owner, but I expect to stop in at the Atlanta studio in the next couple of weeks for an in-person view of the vehicles. It’s nice to hear that your experience has been positive.
 
bcjenkins said:
I’m in the Chattanooga, TN area and the Atlanta-based sales and service teams are nearest. I’m not yet an owner, but I expect to stop in at the Atlanta studio in the next couple of weeks for an in-person view of the vehicles. It’s nice to hear that your experience has been positive.
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They’ve taken really good care of me. Joelle is awesome. She really does an amazing job.
 
I've had nothing but great service from Lucid. I'm now heading toward my 4th year of ownership and couldn't be happier with the car and the service I've received.
 
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