Hi everyone,
My original plan was to come on here and be a dramatic troll with a misleading title. I was going to rag on how Lucid is going to go bankrupt, how the door handles and software stink, and how I finally couldn't handle it anymore and traded in my Air Dream Edition Performance. Then, right at the end, I was going to drop the plot twist: I’m now the proud owner of a brand-new Lucid Gravity DE.
But the world had to play a sick joke on me before I could troll.
So yes, I did recently trade my Lucid Air DE-P in. I loved that car and still to this day will tell you that it was my favorite car I've owned. I've owned a healthy lot as well. My car list is as follows:
06 Honda Civic SI (manual)
2015 Jeep Renegade Limited
Tesla Model Y LR
Tesla Model Y Performance
Model S Plaid
Lucid Air Dream Edition Performance
Porsche Taycan (Still in the garage)
Lotus Emira
Porsche GT4RS (Still in the garage)
Lucid Gravity Dream Edition (New in the garage)
So yeah, definitely some great cars on that list yet the Lucid Air ranked above them all. It was so compliant on the road, it was so planted, it was so quick, so luxurious, so comfortable, packaging was and is one of a kind, truly a DREAM to drive. It wasn't without its faults. In my couple years of owning it I had plenty of software gremlins and I had plenty of things fixed. I had the front lip (eyebrow) replaced as the frunk was pulling it up when opening it, I had my door handles replaced a couple times, my whole backseat and door trims replaced, my battery replaced, my window shades replaced, the center console replaced, the trunk latch replaced, steering wheel replaced, and some door seals/trim pieces. However, those were all covered under warranty and even though it was extremely inconvenient (Scottsdale SC is about 1 hour from me), I was just happy they were addressing it for free for me.
So why did I get rid of it? Well it was out of warranty and with the amount of work mentioned above, I couldn't confidently say that I was ready to take on that liability out of warranty. We also had enough sporty cars in the garage and we needed something that could haul more than what our cars can. I didn't fall in the love with the Gravity's looks. Im young and don't love the mini-van look, its defintiely not the "cool car" but historically my whole life I have been a function over form person and in my brain, there is no denying that I think the Gravity is THE best SUV on the road. I also do LOVE the interior and I gaslit myself into thinking "well I look at the interior a lot more than the exterior *shrug*." It does what I bragged about the Air above but in SUV form with loads more room. Furthermore, the amount of incentives they were handing out for the remaining Dream Editions made it too tempting to pass up.
So on June 30th, I took delivery of my new Lucid Gravity DE #405. Its green with the PB interior. And over the past 15 days I have loved driving it every single second of it. In fact, I planned to write a review of it in 30 days as my last air review was well received here on the forums. However, today I took my dog to an eye specialist (he is blind and has glaucoma) which was about 45 minutes away from me. In the parking lot there is a speed bump that I took just fine on the way in. On the way out, I took it at maybe 5 mph, probably closer to 3 and my suspension completely fell. Every single error you could imagine filled the dashboard and the car told me to not drive above 35mph.
Here in Phoenix we have both a service center and a show room. Unfortunately, I believe they have removed the listing for the service center, so after fumbling around trying to find there number I finally called the showroom which allows you to pick either sales or service (wish I knew they changed this but oh well minor inconvenience). I called service 5 times, waited on hold for someone to answer for 10 minutes or so each time, and then the line eventually takes you to their voicemail. I left a voicemail after the 5th time and called sales instead. The first time, no one picked up. The second time someone did and contacted service on my behalf. I was promised a call back in 5-10 minutes. Meanwhile, I had a dog in the back and I was still 45 minutes away from the house so I started driving home but at a speedy 35mph per the cars instructions. Every single bump in the road, every single time I braked, every single second was filled with pings and dings and errors on the dash. My cameras were not working, my blinkers were not working, my tail lights (according to the cars dash) were not working and furthermore I was not getting a call back from Lucid.
I made it home eventually and my 45 minute drive turned into 1 hour and some minutes drive taking all the backroads. The Lucid Service Center did reach out to me...1 hours and 30 minutes AFTER I hung up with the Sales team.... 1.5 hours later. And honestly, the Service Rep was pretty meh about the whole situation. I was pretty nice, explained the situation and didnt make a big stink about it but it was a 5 minute call with not much apologies or concerns passed. They are going to come tow the car back tomorrow and they are going to see if they can provide a loaner ( I sure hope so, theres no way I want to daily my 4RS and I can't steal the GFs Taycan too much).
So here's my "Dear Lucid" Letter: Please, for the love of god, get out of your own way. I am a believer, I am an investor, I have owned both models and dream editions at that, I want the company to succeed so freaking much, I have evangelized Lucid for years to everyone around me. But man, you guys have to get out of your way and this includes your Service Team. The Service Team flat out disappointed me today and my patience is weening.
And yeah thats been my 2 week experience with my Gravity. As it stands, I have 433 miles on the dash and a car with 1100 hp that can't go over 35mph in the driveway.
