What's new
By:

Take Care of Your Windshield!

Altieb said:
By the way, I just received the estimate from a shop that is equipped to do it. $9,833.37.
Click to expand...
Ive had two windshield replacements. The Houston SC did them both, the cost was $3000 both times. 10K is highway robbery!
 
I carry two windshield repair kits in my Air. My plan is that if I ever get a chip, to repair it ASAP before it has a chance to spread. This is all theoretical, of course.

My wife scared the shit out of me the other day, when she came into the house all excited about the two big chips in the windshield! I ran right out and found two gobs of pine sap on the windshield. The wife is not allowed to talk about windshields any more.
 
Altieb said:
Exoshield sounds great. I'd never heard of it until now. Wish I had!
Click to expand...
I like that Exoshield offers a $1000 reimbursement if you need a windshield replacement. Respect to a company that's prepared to put their money where their mouth is. I'm unaware of another windshield protection film manufacturer that's prepared to do that.
 
TahoeMichael said:
I like that Exoshield offers a $1000 reimbursement if you need a windshield replacement. Respect to a company that's prepared to put their money where their mouth is. I'm unaware of another windshield protection film manufacturer that's prepared to do that.
Click to expand...
I believe I paid about $500 to have their Sprint product installed. They have different levels of protection and I believe the next step up was about $750. I don't drive mine a lot so the lower end product worked well for me. Some people notice a waviness with the Sprint film and supposedly that's minimized with the more expensive film. Personally I don't notice the waviness but my wife does.

Considering that my deductible is $500, and the potential insurance premium impact of filing a claim, I decided that it was a worthwhile investment.
 
Another option is Xpel.
I'm curious if one is better than the other.
An expert's opinion from anyone?
 
I pay an extra $5 a month on my insurance premium to have a zero deductible glass coverage. I’d highly recommend seeing if that is available for each of you with your current insurance. I’ve had no issues at all getting chips/cracks fixed and windshields replaced with no out of pocket from me at all. I know some states mandate this coverage but Texas does not.
 
lucidtouringman said:
Ive had two windshield replacements. The Houston SC did them both, the cost was $3000 both times. 10K is highway robbery!
Click to expand...
You know, I don't know what to do with this information. On the one hand, I do not want to give the business to the shop that has quoted $9,000. I am not one of those people who believes that if the insurance company pays it, it's free. On the other hand, I need the work done, and there is a chance the insurance company will pay it. If they do not, then I am left with taking the car to shop number 2 that will not work with my insurance company, or shop 3 that has introduced several hurdles to the process. The right, and perhaps best answer is to contact Lucid and make them aware of the situation and what one of their "authorized" shops is doing to see if they can correct it. I don't know. I still need my car repaired. Any opinions?
 
Altieb said:
You know, I don't know what to do with this information. On the one hand, I do not want to give the business to the shop that has quoted $9,000. I am not one of those people who believes that if the insurance company pays it, it's free. On the other hand, I need the work done, and there is a chance the insurance company will pay it. If they do not, then I am left with taking the car to shop number 2 that will not work with my insurance company, or shop 3 that has introduced several hurdles to the process. The right, and perhaps best answer is to contact Lucid and make them aware of the situation and what one of their "authorized" shops is doing to see if they can correct it. I don't know. I still need my car repaired. Any opinions?
Click to expand...
I’d definitely contact Lucid over it. Maybe @marqie can look into it for you.
 
HC_79 said:
I’d definitely contact Lucid over it. Maybe @marqie can look into it for you.
Click to expand...
Yeah, I agree HC... in fact, the entire situation is a cluster f**k and in truth, when I got this car, I never imagined that Lucid would not provide complete service. I counted recently that I have owned or privately leased 15 cars in my life, and I have never experienced anything like this - a manufacturer essentially passing on the responsibility for repair of new cars, 6 months old, to independent, incompetent, and potentially untrustworthy and dishonest repair shops. I mean this is a great example of complete disregard of service quality standards and control - not so great when you're trying to establish a brand.
 
Altieb said:
You know, I don't know what to do with this information. On the one hand, I do not want to give the business to the shop that has quoted $9,000. I am not one of those people who believes that if the insurance company pays it, it's free. On the other hand, I need the work done, and there is a chance the insurance company will pay it. If they do not, then I am left with taking the car to shop number 2 that will not work with my insurance company, or shop 3 that has introduced several hurdles to the process. The right, and perhaps best answer is to contact Lucid and make them aware of the situation and what one of their "authorized" shops is doing to see if they can correct it. I don't know. I still need my car repaired. Any opinions?
Click to expand...
Contact different Lucid SCs and escalate to VP level in Seattle. But I'd not pay 10k for glass and repairs...that's 3 windshields worth. Possible for you to ship the car out to a 4th or 5th lucid SC? Is call around and take the hit on shipping ..which all said n done may be more cost effective and more importantly assures you that the calibration work etc is done right. Sorry you're in this spot pal...
 
Seems like Lucid needs to be forced to take care of their customers instead of being given a free pass because “they are a start up” or “you are an early adopter”.

This kind of thing, among others, just isn’t acceptable - so why is it being accepted? Escalate like hell until you get some satisfaction.

I imagine repeat customers have to be in the single digit percentages.
 
Altieb said:
H

Here is what I know about it. This crack goes from 1" up from the bottom all the way to the instrument pod at the top.
  • Structural Integrity: Cracks reaching the edge or spanning the full length of the windshield compromise the glass's structural strength and cannot be safely repaired with resin injection.
  • Repair Limitations: Professional repair is generally only viable for small chips (smaller than a quarter) or cracks less than a few inches long that do not touch the edges.
  • Required Solution: A crack of this magnitude requires a full windshield replacement to ensure safety and proper airbag deployment.
  • Temporary Mitigation: While waiting for replacement, apply clear packing tape to prevent dirt and moisture from entering, but avoid extreme temperature changes and high-pressure car washes.
Click to expand...
I have nearly the exact same...and have been driving a lot with it since April across the country. Safelight guy looked at it (when crack was small, said it would go until it reached an edge which it did, and also said it was totally safe to drive. He even recommended not fixing it until after my trip...considering chances I could get dinged again if I fixed it.

I worry a bit about hail making it worse but so far, I've survived a pretty bad hail storm and it was ok.

Good luck with yours.
 
gaskiller said:
Get exoshield. Never use safelite.

I declined windshield coverage. They raise your premiums and get the money back.
Click to expand...
Roughly how much does ExoShield costs on a huge windshield the size of the Gravity? And does it need a kit specific for the Gravity, or it is just a generic roll they can cut and apply?

We road trip a ton and inevitably get a rock flying up from a truck we're passing. Went through 4 windshields in the Mach-E in 5 years.
 
EVCar said:
Another option is Xpel.
I'm curious if one is better than the other.
An expert's opinion from anyone?
Click to expand...
I have the Xpel windshield protection film on my gravity. Waviness is there but it’s minimal and well worth dealing with it for the protection. I paid $500 for it from SoCal Tint in Riverside.
 
GazUK said:
I have the Xpel windshield protection film on my gravity. Waviness is there but it’s minimal and well worth dealing with it for the protection. I paid $500 for it from SoCal Tint in Riverside.
Click to expand...
Sounds like Xpel and ExoShield are both 8 mil thickness, from what I can see. So probably similar protection level, I assume?

$500 seems like a really good price if including installation. Does that cover the entire windshield or stop where the roof tint begins?

We had a couple of pretty loud hits on this last road trip, but it seems like the Gravity glass is a lower angle which deflects better than our prior EVs. Still though, I'm thinking hard about getting it now if people seem to like it. I don't have a windshield rider on my insurance (hard to get in this state).
 
dbsb3233 said:
Sounds like Xpel and ExoShield are both 8 mil thickness, from what I can see. So probably similar protection level, I assume?

$500 seems like a really good price if including installation. Does that cover the entire windshield or stop where the roof tint begins?

We had a couple of pretty loud hits on this last road trip, but it seems like the Gravity glass is a lower angle which deflects better than our prior EVs. Still though, I'm thinking hard about getting it now if people seem to like it. I don't have a windshield rider on my insurance (hard to get in this state).
Click to expand...
I can't speak to the Gravity, but on my Air the film extends about a third of the way up the glass canopy. My recollection from the install is that was the full uncut length of the film. While it was possible to use another piece to cover the entire canopy there didn't seem to be much benefit because the area that's not protected isn't likely to be damaged. And yes, my ExoShield (Sprint) was around $500 installed.
 
The Xpel product roll at the time I had it installed only came in a 4 foot width. So on the gravity, it covers most of the windshield up a little past the tint line area. I would say about 80% coverage. I do remember the owner, Gaddis (goes by “G”) who owns SoCal Tint told me he was expecting them to come out with a wider role of film in the future.On mine, I cannot see the line where it ends without seriously looking for it and the coverage goes up way past where I would expect rocks to might impact. IMO it’s well worth the cost versus having to deal with a windshield replacement. Even if it only lasts two years and I have to renew it. I’ve had it for eight months now and it still looks perfect.
 
GazUK said:
The Xpel product roll at the time I had it installed only came in a 4 foot width. So on the gravity, it covers most of the windshield up a little past the tint line area. I would say about 80% coverage. I do remember the owner, Gaddis (goes by “G”) who owns SoCal Tint told me he was expecting them to come out with a wider role of film in the future.On mine, I cannot see the line where it ends without seriously looking for it and the coverage goes up way past where I would expect rocks to might impact. IMO it’s well worth the cost versus having to deal with a windshield replacement. Even if it only lasts two years and I have to renew it. I’ve had it for eight months now and it still looks perfect.
Click to expand...
Thanks. That's what I was expecting and all that's needed. Just past the tint line would be perfect. No reason to do the roof glass. No rock should impact that at an angle to cause a crack there.

Pretty sure I'll get it. Question is just between Xpel and ExoShield.
 
As of today, Xpel hasn't produced a wider material.
Supposedly, only the Cybertruck and the Gravity could benefit from this.
Obviously a limited market in the big scheme.
 
So, by way of update. I just spoke to Lucid Customer Support in Michigan who told me that the $9,000 quote sounded right to him. He says the costs he's familiar with run from $8,000-$15,000 for the full canopy glass. He said he was certain the insurance would cover it. I'm kind of busy and didn't spend time in detailed discussion of the problem with the other authorized shops, but he did say something interesting, not realizing how it sounded. He said that probably, the reason the Natick, MA dealership isn't doing glass work is that they are so overloaded with service on cars with other issues. LOL! And that's the way it is.
 
You must log in or register to reply here.
Back
Top