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2.9 Software update failure.

Birdog

Birdog

Member

Joined
May 1, 2022
Messages
20
Reaction score
31
Location
Port Orchard, WA
Cars
Red GT, 19”
I have a 2022 AGT. My car stopped receiving updates at 2.8.16. I requested softwarebumps a month ago, trying to catch up with 2.9. The previously unsent 2.8 updates were received and updated properly. The 2.9 failed to install. I received notification that Lucid was looking into my situation. The initial problem was reported on June 6. Since then I have called 4 times requesting status and 2.9 bumps with assurances that the issue has been referred to the software folks. I remain without 2.9. Has anyone else experienced this problem. I do not have the new computer hardware installation and cannot get an appointment until October. Up until now I have been very pleased with my car and Lucid support but my patience is wearing out.
 
Not that I don't sympathize, but is there a particular feature/bugfix in the 2.9 release that you're jonesin' for? I understand FOMO but unless there's a problem I'd leave it alone. If Lucid is aware then I'm sure they'll eventually have a fix for you.
 
Birdog said:
I have a 2022 AGT. My car stopped receiving updates at 2.8.16. I requested softwarebumps a month ago, trying to catch up with 2.9. The previously unsent 2.8 updates were received and updated properly. The 2.9 failed to install. I received notification that Lucid was looking into my situation. The initial problem was reported on June 6. Since then I have called 4 times requesting status and 2.9 bumps with assurances that the issue has been referred to the software folks. I remain without 2.9. Has anyone else experienced this problem. I do not have the new computer hardware installation and cannot get an appointment until October. Up until now I have been very pleased with my car and Lucid support but my patience is wearing out.
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I have a 2022 AGT as well, and I successfully installed 2.9. Have you tried to reboot and then install?
 
knewman said:
Not that I don't sympathize, but is there a particular feature/bugfix in the 2.9 release that you're jonesin' for? I understand FOMO but unless there's a problem I'd leave it alone. If Lucid is aware then I'm sure they'll eventually have a fix for you.
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Read your sales agreement. You’re required to keep the car updated
 
HC_79 said:
Read your sales agreement. You’re required to keep the car updated
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I believe the agreement states we're required to install any updates offered, and since Lucid isn't offering him the update I'd argue he's within the agreement. If an update has failed installation and he's notified Lucid (which he said he has) I'd still argue he's within the agreement.
 
As you may have guessed from my signature, you're not alone OP. My vehicle is a 2025 so it has nothing to do with your hardware.

It's all but confirmed this update it no longer being pushed, so we will just have to continue sitting with our big red banners annoying us everytime we use the app until a new version is released. Hopefully that one doesn't brick our cars.
 
HC_79 said:
Read your sales agreement. You’re required to keep the car updated
Click to expand...
I update within minutes of getting update notifications. Lucid stopped sending me notifications about 4 updates ago they can’t tell me why
 
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