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Thoughts About Negative Posts

donfenn said:
...To me the larger concern is what a prospective buyer sees when they simply Google “Lucid Air.” or do Lucid Air search on YouTube. The Engineering Explained videos are likely to come up, and seems like those segments reached far beyond the usual forum crowd. In my opinion, they were overly nitpicky and did real damage to the brand’s image in search results. I know one car-shopping friend who was genuinely scared away by them, despite my own strong endorsement of the car and nearly three years of generally very positive ownership.
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I came to this forum because I was considering buying an Air and I needed to research the car. I read the pros and cons, paying particular attention to the cons. I bought an AGT expecting to have some problems. I've had none. I understand the compromises that go into designing a car (i.e. big fat pillars so you can make the car sleeker/more aerodynamic, etc), and I am comfortable with the design decisions. My car is about as perfect a car as I've ever been associated with (and that's a large samples size).

Disclaimer: I'm not a fussy person. I don't sweat the small stuff (usually), and I don't go looking for things to be upset over.

I think the Gravity came out of the oven a little early, but now is a really good ride.

I belong to a couple of golf clubs, and have spent time with several club consultants. They all say that 7%-10% of the membership at every club is unhappy. It has nothing to do with the club. It is just the nature of some people to have a burr under their saddle. People like this aren't constrained by social mores when on line, and they are more than happy to share their discontent.
 
lemans.z20@gmail said:
On the contrary, vast majority seem to be on the price of the car. Im sorry, but no way can you afford a 100k car and say, "well its just 100k of my money, let me piss it away on a garbage car" No one in their right mind that can afford that unless your a billionaire would say it. I looked up a few options before, ultimately for us, the lease deal was good enough to test a new car company. If they stay open, ultimately I do believe they have the stuff to sell the cars at higher prices, but im not gonna say my car is worth 90k right now new. Its just not.
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You don't know anyone else's situation nor can you judge their lifestyle. You can only do what makes you happy. I hope you find peace.
 
I want to make a general comment about the assertions that the forum has become more negative recently. To the extent that it may be true, has it occurred to anyone that it might be because Lucid released a much-watched and expensive model prematurely?

I'm not going to cite my source, but a senior person at Lucid recently admitted that they knew the Gravity was not yet ready for release when management decided to start deliveries anyway. Even as recently as three days ago, yet another review (this one from Electrek) appeared praising the Gravity's efficiency, handling, and room but noting that it is not yet a car for people unwilling to wait for software fixes. Another senior person also acknowledged that Lucid is aware that some of the automotive press that had once been vocal fans of the brand (such as Throttle House, Top Gear, etc.) have fallen quiet since its release, again mostly because of the ubiquity of its software problems, particularly the difficulties with getting the car unlocked and underway. And Motor Trend, which gave the Air the Car of the Year Award upon launch, gave the Gravity barely a nod for its SUV of the Year Award, even though Kyle Conner (who was on the judging panel) predicted the Gravity was all but certain to win . . . until he experienced the software in the production version.

I know some owners were lucky enough to get relatively problem-free cars. But many were not and have cars that have been through weeks and months in Service Centers, endless software problems, and juggling frequent mobile service visits into their schedules. And, in turn, the Service Centers have built up huge work backloads due to the volume of Gravity issues they are seeing, which is another contributor to the growing negativity on this forum.

It might be that the forum's feeling more negative is less a function of who's now posting and more a function of a disastrously bad decision Lucid made that has put the company at serious risk.

If the forum feels more negative, it finds itself in the company of an automotive press that took the same turn with Lucid's second model repeating the software disaster that accompanied their first model at a time when expectations were more forgiving.
 
socktucker said:
Some aren’t aging well either. I have a 22 Air Dream Edition (I think? Maybe Grand Touring) loaner right now. It looks good, but there’s a parking camera error half the time it starts, key fob not detected error sometimes, the HVAC buttons are all loose and floppy, and there’s so much exterior weather stripping that it gets pretty rough and ragged. You would not think it was a $120k car capable of destroying corvettes while rubbing your back.

The massage seats are awesome though 👏
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I have a very early 2022 Air GT that looks as good today as when I picked it up. I would not judge how the fleet is aging based on loaner cars that are mistreated.
 
hmp10 said:
I want to make a general comment about the assertions that the forum has become more negative recently. To the extent that it may be true, has it occurred to anyone that it might be because Lucid released a much-watched and expensive model prematurely?

I'm not going to cite my source, but a senior person at Lucid recently admitted that they knew the Gravity was not yet ready for release when management decided to start deliveries anyway. Even as recently as three days ago, yet another review (this one from Electrek) appeared praising the Gravity's efficiency, handling, and room but noting that it is not yet a car for people unwilling to wait for software fixes. Another senior person also acknowledged that Lucid is aware that some of the automotive press that had once been vocal fans of the brand (such as Throttle House, Top Gear, etc.) have fallen quiet since its release, again mostly because of the ubiquity of its software problems, particularly the difficulties with getting the car unlocked and underway. And Motor Trend, which gave the Air the Car of the Year Award upon launch, gave the Gravity barely a nod for its SUV of the Year Award, even though Kyle Conner (who was on the judging panel) predicted the Gravity was all but certain to win . . . until he experienced the software in the production version.

I know some owners were lucky enough to get relatively problem-free cars. But many were not and have cars that have been through weeks and months in Service Centers, endless software problems, and juggling frequent mobile service visits into their schedules. And, in turn, the Service Centers have built up huge work backloads due to the volume of Gravity issues they are seeing, which is another contributor to the growing negativity on this forum.

It might be that the forum's feeling more negative is less a function of who's now posting and more a function of a disastrously bad decision Lucid made that has put the company at serious risk.

If the forum feels more negative, it finds itself in the company of an automotive press that took the same turn with Lucid's second model repeating the software disaster that accompanied their first model at a time when expectations were more forgiving.
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Adnillien said:
I have a very early 2022 Air GT that looks as good today as when I picked it up. I would not judge how the fleet is aging based on loaner cars that are mistreated.
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This is literally a demo vehicle, you’d think it would be the best Lucid had to offer since it has their QR codes and ads on it.
 
Are there owners that have zero issues or is expectation/probability reasonably high that when I get my (new) gravity I’ll be visiting service centers regularly (or mobile service)? One of my main reasons for going electric was to reduce service time (mainly cost).
 
RLead8 said:
Are there owners that have zero issues or is expectation/probability reasonably high that when I get my (new) gravity I’ll be visiting service centers regularly (or mobile service)? One of my main reasons for going electric was to reduce service time (mainly cost).
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Probably most owners don’t have many issues. Dream Editions in particular seem to be
rock solid. You also don’t hear many issues with the Air GTs. I can say that a lot of my service issues haven’t been a result of part failure, but a result of poor repair quality.
 
RLead8 said:
Are there owners that have zero issues or is expectation/probability reasonably high that when I get my (new) gravity I’ll be visiting service centers regularly (or mobile service)? One of my main reasons for going electric was to reduce service time (mainly cost).
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Aside from an oil leak at time of delivery, quickly fixed, I have had zero issues. Doors ALWAYS open, every option that I have works, and 7k miles later (3 months), it still does. Software 3.6 made it even better. Great road car, but no slouch in the twisties. Wife and I both love the car, and very glad we bought it.

Most forums do negative very well... less so for positive.
 
RLead8 said:
Are there owners that have zero issues or is expectation/probability reasonably high that when I get my (new) gravity I’ll be visiting service centers regularly (or mobile service)? One of my main reasons for going electric was to reduce service time (mainly cost).
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I am a month in (so small sample size) but no major issues. Just passed 4k miles, so I would say we are enjoying it, probably a bit too much. 🤣
 
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RLead8 said:
Are there owners that have zero issues or is expectation/probability reasonably high that when I get my (new) gravity I’ll be visiting service centers regularly (or mobile service)? One of my main reasons for going electric was to reduce service time (mainly cost).
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I think that the longer you wait, the higher the odds you will receive a relatively problem-free car.

In the year I've been posting about the many problems we've had with our three Gravities (we still have two of them) I have consistently said that Lucid released the Gravity before it was ready, not that they released a bad car.

In fact, the bones of the Gravity are superb. The car is powerful, efficient, handles like a slot car (for its size), has loads of room, excellent materials quality, a vault-like structural rigidity, and is almost eerily quiet. In almost 60 years of driving, it is the best overall vehicle I've owned or driven.

Except for our first Gravity -- a very early production Dream Edition (#067) -- the problems lay largely in the software which has finally made a big leap forward with 3.6.0.

This is very similar to our experience with the Air: an early Dream Edition that was plagued with software issues for almost a year before UX 2.0 came out and finally got things in hand. But the car itself led the class in the same things that the Gravity leads its class -- power, efficiency, handling, etc. We still have that car four and half years later. And it still looks, drives, and feels as if it just came out of the showroom.
 
hmp10 said:
I think that the longer you wait, the higher the odds you will receive a relatively problem-free car.

In the year I've been posting about the many problems we've had with our three Gravities (we still have two of them) I have consistently said that Lucid released the Gravity before it was ready, not that they released a bad car.

In fact, the bones of the Gravity are superb. The car is powerful, efficient, handles like a slot car (for its size), has loads of room, excellent materials quality, a vault-like structural rigidity, and is almost eerily quiet. In almost 60 years of driving, it is the best overall vehicle I've owned or driven.

Except for our first Gravity -- a very early production Dream Edition (#067) -- the problems lay largely in the software which has finally made a big leap forward with 3.6.0.

This is very similar to our experience with the Air: an early Dream Edition that was plagued with software issues for almost a year before UX 2.0 came out and finally got things in hand. But the car itself led the class in the same things that the Gravity leads its class -- power, efficiency, handling, etc. We still have that car four and half years later. And it still looks, drives, and feels as if it just came out of the showroom.
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Thanks for the detailed reply. Hopefully my wait ends in the next three weeks.
 
RLead8 said:
Are there owners that have zero issues or is expectation/probability reasonably high that when I get my (new) gravity I’ll be visiting service centers regularly (or mobile service)? One of my main reasons for going electric was to reduce service time (mainly cost).
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FWIW, our 2022 Air GT never needed an unscheduled service during the 3.5 years we owned it. Our 2026 Gravity has been completely free of problems since we picked it up in March.
 
DeaneG said:
FWIW, our 2022 Air GT never needed an unscheduled service during the 3.5 years we owned it. Our 2026 Gravity has been completely free of problems since we picked it up in March.
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Music to my ears.
 
RLead8 said:
Are there owners that have zero issues or is expectation/probability reasonably high that when I get my (new) gravity I’ll be visiting service centers regularly (or mobile service)? One of my main reasons for going electric was to reduce service time (mainly cost).
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We have 2 Gravities - DE and a GT; the DE had a chipped taillight lens that occurred in shipping to us here in WA and also needed to have the recall fix for the second row. Our GT has a recall for the 2nd row, but we haven't gotten around to taking it in. Other than that and the idiosyncratic fob issues that were fixed with OTAs, both cars have been superb.
 
RLead8 said:
Are there owners that have zero issues or is expectation/probability reasonably high that when I get my (new) gravity I’ll be visiting service centers regularly (or mobile service)? One of my main reasons for going electric was to reduce service time (mainly cost).
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i HIGHLY doubt your going to be visiting service centers regularly, but avoiding early models would be ideal. The whole thing is, just do not expect perfection with the simple thhings. Overall the car really so far for me at least, hasnt had any major issues. Its the little things that if you can deal and your not one of these very anal people, like door handles not opening, radio disconnecting bluetooth, the fob batteries dying( i use my phone app which is slow too, but always opens, wife uses the fob). If those little things will irk you so much you want to sell a car, then dont get the lucid, but if you can deal with annoyances, not major flaws youll be super happy with the car. The look alone makes you ignore the little things, but its drive is just perfect at least to me.
 
@RLead8 be careful here to distinguish between comments on the Air vs Gravity. Commonly reported issues are different between the two.
 
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socktucker said:
Some aren’t aging well either. I have a 22 Air Dream Edition (I think? Maybe Grand Touring) loaner right now. It looks good, but there’s a parking camera error half the time it starts, key fob not detected error sometimes, the HVAC buttons are all loose and floppy, and there’s so much exterior weather stripping that it gets pretty rough and ragged. You would not think it was a $120k car capable of destroying corvettes while rubbing your back.

The massage seats are awesome though 👏
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So an upgrade from the Chevy?
 
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