- Joined
- Sep 29, 2024
- Messages
- 218
- Reaction score
- 223
- Location
- Kennebunk Maine
- Cars
- 25 Air Touring
- Referral Code
- LZGDOL99
After 18 months, I finally have a service issue that needs to be addressed. Like most other service centers, Natick was very backed up for appointments, six weeks out. Unlike some other centers, I received a call from them a week after scheduling (I was planning to call that day if I hadn’t heard back) to discuss my issue, which I gather is unusual. I had wondered if they could have a mobile service guy come by to assess the situation prior to the appointment or possibly do an easy fix, but it turns out that their mobile appointments were scheduling equally far out – the first available was on the day I’m already scheduled to go in.
On the bright side, Natick is generally still able to start working on cars the day they come in, or at least within a couple days. He also said that they have a good inventory of parts, and aim to order things ahead for jobs that may need them—and he guaranteed me a loaner rather than a rental (that alone kind of thrills me after all the rental tales here). The plan as we left it is for me to linger there for a few hours that day, to be sure they can’t do an easy fix, but then to send me off with the loaner if they’ll need to keep it for bit. I live a couple hours north of Natick.
All in all, this seems pretty solid under current conditions! I’m confident that the Service rep will be available by phone and text as needed, and it sounds like they’ll be able to tackle the job in a timely manner once it’s there (end of July).
(The issue is one he hadn’t heard of before: HVAC not cooling at all when car is stationary—precooling or climate Hold when parked circulate air at outdoor ambient temps—and effectiveness in motion seems speed-related. Maybe an intake or circulation fan in the heat pump failed? Or best case, an internal fuse?)
On the bright side, Natick is generally still able to start working on cars the day they come in, or at least within a couple days. He also said that they have a good inventory of parts, and aim to order things ahead for jobs that may need them—and he guaranteed me a loaner rather than a rental (that alone kind of thrills me after all the rental tales here). The plan as we left it is for me to linger there for a few hours that day, to be sure they can’t do an easy fix, but then to send me off with the loaner if they’ll need to keep it for bit. I live a couple hours north of Natick.
All in all, this seems pretty solid under current conditions! I’m confident that the Service rep will be available by phone and text as needed, and it sounds like they’ll be able to tackle the job in a timely manner once it’s there (end of July).
(The issue is one he hadn’t heard of before: HVAC not cooling at all when car is stationary—precooling or climate Hold when parked circulate air at outdoor ambient temps—and effectiveness in motion seems speed-related. Maybe an intake or circulation fan in the heat pump failed? Or best case, an internal fuse?)
