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Gravity DE Arbitration Victory

WeighingGravity said:
I'm living with my bugs more happily than others, but I do have many bugs, and most of them have not really been solved (key fob locking and unlocking, key fob not always detected to start the car, seat entry/exit issues, warning lights, terrible bluetooth performance, "traffic cleared" alerts when traffic has not cleared, etc etc). I don't personally think I have the energy for a lemon law complaint, and I'm not there yet, but should I start to have more real issues (I'm honestly not sure whether or not my airbags are functioning right; there's lots of smoke but no way for me to really know what the warnings are about), I'm now realizing that I've already done at least one thing that appears explicitly designed to hurt my case.
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I can personally tell you having lived through the process of negotating with Lucid then ultimately going through the aribitration process it was un-fun. It gave me more stress than it needed it to and continued to make have regret/anxiety every time I used the vehicle. I'm just happy my process is over , I can move on , and hopefully help with information so others that feel the same way can know that misery loves company.
 
socktucker said:
Lucid's response? They are saying the MONTHS the car has been out of service is due to their own mistakes ("QA repairs") and shouldn't count towards lemon law and I am being unreasonable because they are just fixing their own failed repairs. IT IS INSANE.
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These stories describe to me a company strangled by pride. It seems as if Lucid is so attached to the notion of the importance of its mission, that it believes its excellence and success to be a foregone conclusion. This so much so that Lucid passionately fights any evidence to the contrary, however obvious.

What's the axiom about challenging someone's strongly held delusion? They may become violent. That's how Lucid looks to me when I read these accounts. Indeed "IT IS INSANE".

I wanted an Air pretty badly recently. But I just can't do it. I can't blow past these warnings to indulge my sense of adventure or fascination. The evidence describes to me the near certainty of doom if I get on the wrong side of it (with a problematic car). It's a shame; for Lucid, you all and me.
 
trivalent said:
These stories describe to me a company strangled by pride. It seems as if Lucid is so attached to the notion of the importance of its mission, that it believes its excellence and success to be a foregone conclusion. This so much so that Lucid passionately fights any evidence to the contrary, however obvious.

What's the axiom about challenging someone's strongly held delusion? They may become violent. That's how Lucid looks to me when I read these accounts. Indeed "IT IS INSANE".

I wanted an Air pretty badly recently. But I just can't do it. I can't blow past these warnings to indulge my sense of adventure or fascination. The evidence describes to me the near certainty of doom if I get on the wrong side of it (with a problematic car). It's a shame; for Lucid, you all and me.
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Yes when it stops making sense. My car clearly qualifies for lemon law, yet they’re going to fight to the bitter end. It’s not logical. Even Infiniti was better than this. Sure they started with an offer (as did Lucid) but once it his the 30 days Infinit was like eh okay.

Lucid though was kind of shocking. When I rejected their offer ($2000 credit) things went south FAST. Their attorney berated my position, argued stuff that doesn’t even make sense, and even managed to annoy the BBB. It was like I kicked his dog.

Or like when you reject someone and their true colors show.

Anyways I’ll make my own thread when it’s time. But yeah your take makes sense and I appreciate you sharing it.
 
trivalent said:
These stories describe to me a company strangled by pride. It seems as if Lucid is so attached to the notion of the importance of its mission, that it believes its excellence and success to be a foregone conclusion. This so much so that Lucid passionately fights any evidence to the contrary, however obvious.

What's the axiom about challenging someone's strongly held delusion? They may become violent. That's how Lucid looks to me when I read these accounts. Indeed "IT IS INSANE".

I wanted an Air pretty badly recently. But I just can't do it. I can't blow past these warnings to indulge my sense of adventure or fascination. The evidence describes to me the near certainty of doom if I get on the wrong side of it (with a problematic car). It's a shame; for Lucid, you all and me.
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I think it’s important to remember there’s always 2 sides to every story. I’m not dismissing the OP’s experience at all, if things happened as described, I’d be frustrated too. But while owners can publicly air every detail of an arbitration or service dispute, Lucid is never going to publicly comment on the specifics or defend their side of the story.

That imbalance naturally means the public only ever hears one narrative.

Lucid absolutely deserves criticism for service issues, communication, software bugs and overpromising features/timelines. I've been critical of those things myself. But I also think some people are taking every bad experience and turning it into “the company is doomed” or “delusional,” which feels excessive. Forums also naturally become concentrated with negative experiences because people with uneventful ownership experiences usually aren’t writing 10-page threads about how normal their Tuesday commute was. That doesn’t invalidate the OP’s situation, but context matters.
 
socktucker said:
Yes when it stops making sense. My car clearly qualifies for lemon law, yet they’re going to fight to the bitter end. It’s not logical. Even Infiniti was better than this. Sure they started with an offer (as did Lucid) but once it his the 30 days Infinit was like eh okay.

Lucid though was kind of shocking. When I rejected their offer ($2000 credit) things went south FAST. Their attorney berated my position, argued stuff that doesn’t even make sense, and even managed to annoy the BBB. It was like I kicked his dog.

Or like when you reject someone and their true colors show.

Anyways I’ll make my own thread when it’s time. But yeah your take makes sense and I appreciate you sharing it.
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I’m not dismissing your experience either, and it does sound like your car genuinely qualifies under lemon law so you have every right to pursue that. But at the same time, while you’re still actively working with Lucid, do you really think publicly airing every detail and constantly escalating the rhetoric helps your cause? 🤷‍♂️
 
HC_79 said:
I’m not dismissing your experience either, and it does sound like your car genuinely qualifies under lemon law so you have every right to pursue that. But at the same time, while you’re still actively working with Lucid, do you really think publicly airing every detail and constantly escalating the rhetoric helps your cause? 🤷‍♂️
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Yes. I do. Because the way this company acts behind closed doors is radically different than any of us knew. And it’s unusual. I’ve been through Lemon Law before and it was way different. If people hadn’t shared their experience, Lucid would have caught me flat footed.
And they read these forums, it would be nice if someone said hey maybe we should dial down the rage and not go after our customers so much and just be professional, instead of generating so much grief.

(edited for objectivity)
 
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HC_79 said:
I think it’s important to remember there’s always 2 sides to every story. I’m not dismissing the OP’s experience at all, if things happened as described, I’d be frustrated too. But while owners can publicly air every detail of an arbitration or service dispute, Lucid is never going to publicly comment on the specifics or defend their side of the story.

That imbalance naturally means the public only ever hears one narrative.

Lucid absolutely deserves criticism for service issues, communication, software bugs and overpromising features/timelines. I've been critical of those things myself. But I also think some people are taking every bad experience and turning it into “the company is doomed” or “delusional,” which feels excessive. Forums also naturally become concentrated with negative experiences because people with uneventful ownership experiences usually aren’t writing 10-page threads about how normal their Tuesday commute was. That doesn’t invalidate the OP’s situation, but context matters.
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Whereas I understand and agree, still it's a fact that financially and situationally I cannot afford what I think will be "the near certainty of doom if I get on the wrong side of it (with a problematic [Lucid] car)."

To your point, when things go well with a Lucid car, it's lovely. But to my point, according to the accounts here, when things don't go well, they tend to go extremely badly.

Even if that latter case is an edge case, were it invoked for me, I would be screwed. So I can't risk it.
 
trivalent said:
Even if that latter case is an edge case, were it invoked for me, I would be screwed. So I can't risk it.
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It's unfortunate that the time you've spent on this forum has resulted in this takeaway.

The 2022 Air GT I owned for 3.5 years was great, with zero unscheduled service visits. I sold it to buy a Gravity, which has been very enjoyable so far. I would 100% make the same choices again.

My sympathy to those with less positive experiences.
 
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socktucker said:
30. It’s STILL in service waiting for parts because a new part failed before it even left service this time. So 65 days and counting.

I went through Lucids process and they said no anyways. Lucid does not willingly take cars back just because the law is on your side. You have to make them through arbitration. See why I’m so salty against them sometimes? Their front line employees are great but the company itself does not care.
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I went through this process a number of years ago with BMW. I finally walked into my dealership with copies of my letter to BMW informing them of my invocation of the Arizona lemon law. The service manager, with whom I had built a relationship, asked me to give him an hour as he agreed with me. I agreed. An hour later he told me that BMW would buy back the vehicle.

Once BMW agreed it was a very good experience. BMW made me a very reasonable offer based on my usage. I decided that I would order a new 5 series and the BMW rep agreed to let me do so without any additional charges for the use of my lemon lawed vehicle while I waited for my new car to be built and delivered. It was a pleasant experience and the only reason I am not driving a BMW currently is that I couldn't tolerate the totally unnecessary bugs bunny front ends on its then two EVs -- the I4 and IX.

My point is that a manufacturer can turn a bad experience into a good one like BMW did for me or it can stand in a corner and pout and lose the customer forever.
 
Steveinarizona said:
I went through this process a number of years ago with BMW. I finally walked into my dealership with copies of my letter to BMW informing them of my invocation of the Arizona lemon law. The service manager, with whom I had built a relationship, asked me to give him an hour as he agreed with me. I agreed. An hour later he told me that BMW would buy back the vehicle.

Once BMW agreed it was a very good experience. BMW made me a very reasonable offer based on my usage. I decided that I would order a new 5 series and the BMW rep agreed to let me do so without any additional charges for the use of my lemon lawed vehicle while I waited for my new car to be built and delivered. It was a pleasant experience and the only reason I am not driving a BMW currently is that I couldn't tolerate the totally unnecessary bugs bunny front ends on its then two EVs -- the I4 and IX.

My point is that a manufacturer can turn a bad experience into a good one like BMW did for me or it can stand in a corner and pout and lose the customer forever.
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Hilariously, LUCID SERVICE initiated the buyback themselves on my behalf!
 
HC_79 said:
I think it’s important to remember there’s always 2 sides to every story. I’m not dismissing the OP’s experience at all, if things happened as described, I’d be frustrated too. But while owners can publicly air every detail of an arbitration or service dispute, Lucid is never going to publicly comment on the specifics or defend their side of the story.

That imbalance naturally means the public only ever hears one narrative.

Lucid absolutely deserves criticism for service issues, communication, software bugs and overpromising features/timelines. I've been critical of those things myself. But I also think some people are taking every bad experience and turning it into “the company is doomed” or “delusional,” which feels excessive. Forums also naturally become concentrated with negative experiences because people with uneventful ownership experiences usually aren’t writing 10-page threads about how normal their Tuesday commute was. That doesn’t invalidate the OP’s situation, but context matters.
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I'd be happy to post Lucid's hilarious response / side to my BBB case. They called it a "Learning Curve" , and "User Error" regarding my Keyfob issues & Bluetooth challenges.
 
trivalent said:
Whereas I understand and agree, still it's a fact that financially and situationally I cannot afford what I think will be "the near certainty of doom if I get on the wrong side of it (with a problematic [Lucid] car)."

To your point, when things go well with a Lucid car, it's lovely. But to my point, according to the accounts here, when things don't go well, they tend to go extremely badly.

Even if that latter case is an edge case, were it invoked for me, I would be screwed. So I can't risk it.
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You are doing the right thing. I would not reccomend this brand to my worst enemy.
 
jace said:
I'd be happy to post Lucid's hilarious response / side to my BBB case. They called it a "Learning Curve" , and "User Error" regarding my Keyfob issues & Bluetooth challenges.
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Yes their denial to me had a very belittling and aggressive tone and insisted they shouldn’t be held accountable for the time they spend doing QA on their own cars. You read that right. They insist they are allowed unlimited time to keep the car for their own QA purposes.
 
jace said:
After months of frustration, I’m incredibly grateful to share that I am officially out of my 2026 Lucid Gravity Dream Edition. While the initial promise of the vehicle was high, the reality of the ownership experience made this the least enjoyable vehicle lease I have ever done.

The Path to Rescission​

My journey culminated in a formal BBB Auto Line arbitration hearing on April 20, 2026, where a full repurchase was granted. The Arbitrator ruled that the vehicle's defects—specifically a seizing Rear Drive Unit (RDU), recurring steering errors, and total key fob recognition failures substantially impaired its safety and value.

Why I Refused to Settle​

Lucid initially attempted to circumvent the buyback process with a $7,500 "goodwill" cash offer to retain the vehicle. I declined this for several reasons:
  • Safety Over Settlement: A cash payout doesn't fix a steering rack that fails or an RDU that seizes while in motion.
  • The "Software" Loophole: Lucid argued at the hearing that major issues like the inaudible Bluetooth audio were "known software concerns" not covered by warranty.
  • Failed Updates: Even after the 3.5.1 "Voice Engine" update, the system remained unusable for professional, hands-free use.

The Rigor of Documentation​

This win was the result of dozens of hours of research and preparation, including:
  • Legal Guidance: Consulting a Michigan Lemon Law attorney to navigate the 30-day out-of-service rule, which I ultimately met with 31 cumulative days in the shop. In addition the attorney gave me coaching on what ot expect and prepare for in the BBB Autoline arbitration process. I represented myself in the arbitration and Lucid sent an attorney representaive.
  • Data Archiving: Saving every text, email, video , pic time stamp and work order to prove that Lucid was aware of defects they failed to document formally.
  • Evidence Presentation: Building a comprehensive PowerPoint for the Arbitrator that visually rebutted Lucid's "successfully repaired" claims.

Lessons Learned: Hardware Alone is Not Enough​

As a Lucid stock owner, I want this brand to succeed more than anyone. I’m not just a consumer; I’m an investor who believed in the vision. I wanted this to be the perfect 7-seat SUV—the one that finally proved an EV could handle a family’s needs without compromise. But after this nightmare purchase, it is clear that world-class hardware cannot save a vehicle with fundamentally broken software.

  • A "Software-Defined Vehicle" Must Actually Work: If the software layer fails, the entire driving experience falls apart. Whether it’s an RDU seizing due to sensor anomalies or a key fob that leaves you stranded for 20 minutes, the hardware’s performance is irrelevant if you can’t trust the car to start or steer safely.
  • Stop Making "Future Promises": The defense of "fixed in a future update" has become a hollow mantra. I was told for months that my issues were known software concerns with fixes on the way. Yet even after the 3.5.1 update, the system remained inaudible. Lucid needs to pause and get these core systems right before continuing to push the "Compromise Nothing" mantra.
  • Software Failures are Warranty Defects: Lucid argued that software issues aren't hardware defects and shouldn't count against them. The Arbitrator resoundingly rejected this: software is the heart of the vehicle. If it fails, the vehicle is non-conforming.
  • The Path Forward: Lucid has the best motors and efficiency in the world—that is why I am a shareholder. But they must shift their obsession from purely mechanical specs to the digital reliability that modern owners demand. Until "Compromise Nothing" applies to the code as much as the battery, they will continue to lose enthusiasts.

Moving On​

The Arbitrator explicitly acknowledged the "anxiety, fear, and frustration" this vehicle caused my family. Because a "promise to fix" is not a repair, I chose to store the vehicle as of March 31st rather than risk further safety incidents.

I'm walking away with a full refund of my investment and, more importantly, my peace of mind. I hope my experience encourages other owners to hold Lucid to a standard that equates to the promise in which they brought this vehicle to market "Compromise Nothing"
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I applaud your decision and perseverance with the arbitration process. Congratulations on reaching a conclusion
I really hope that Lucid learns from this! The new CEO has hopefully read this post ( perhaps consider writing to him directly as an advisory) and will evolve the company accordingly
We all love so many things about Gravity, but it is yet to fully meet consumer expectations
 
I haven't read through every post, but I am beginnig a fight with Porsche on my 23 TaycanGTS and one of my dilemmas is what to replace it with. This led me to Lucid as I don't see many compelling options out there. My issue with my Taycan relates to the rear air suspension and only appears in Sport+ mode which we seldom use. The car has spent over 100 days in the shop over the past year, but that's only because they asked me to wait until they had a solution on another one with the identical fault. They never fixed that one but of course never called me to let me know that that owner had ditched the car so basically they gave up. After the latest 11 week stay in the shop, the car failed again on the way home. The error doesn't stop you from driving, it just removes all the damping so you're driving a sponge. It clears after sitting overnight. My car is a CPO car with coverage for another year or more, and the issue really doesn't hurt my daily use, but the multiple service trips can't be good on the CarFax at trade time.

Porsche offered me $4500 compensation for the loos of use over 111 days, but I turned it down, as I figured it might get them off the hook for any future action. Now I'm thinking the easy rout is to just take the $4500 and what I can get from a trade. The error just hangs in my mind and makes me like the car less, but my wife absolutely loves the car especially the Mamba Green. It's certainly a standout in our small, rural town. She's a hard no on the Gravity as she will never drive a "MiniVan" and the color palette is pretty incredibly dull. She likes the Air OK, but being 250 miles from the studio in ATL, and over 100 to the mobile unit in Nashville, I think I might be a bit looney to try a Lucid so far off their grid.
 
What about getting a replacement Taycan then? Maybe ask Porsche this
 
Lycra said:
What about getting a replacement Taycan then? Maybe ask Porsche this
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Fair question, I've asked them for a trade allowance or buyout. They seem to consider anything to do with a buyout/settlement a separate issue from anything sales related, except they do ask about your history with the brand, so loyalty seems to be of some value to them, as it should as that's where their money is made.

The Taycan is amazing to drive, but less so on a longer road trip or anything longer than a weekend. Trunk and frunk are not very big. After dealing with the suspension error for a year+, I'm a bit aggravated with them. To the point that I may sell my 911 as well. I've had the second generation Taycan as a loaner for an extended period awhile back and some of the things they changed I don't care for. And while the Taycan and Air can be glitchy, at least Lucid seems to be making an effort to improve things. The tech in the Taycan is very dated, though I need to give some of it a chance as even my cameras have been intermittent for two years. Dealer's response was "yeah all the new ones are". They finally replaced all the camera wiring last time and they seem to be better not, though the camera quality on Porsche's is still pretty awful compared to others.

Truth is that I also would prefer to buy something domestic. Much as Tesla owners have mixed feelings about the company ownership. I'd prefer something US made. OK if it's foreign owned, as in a Spartanburg BMW or Tuscaloosa M-B. Not a dealbreaker, but a preference.
 
socktucker said:
I started this process as well, Lucid keeps trying and failing to fix the same issues over and over again (like yours, but 65+ days for me and my car is still in service)

Thanks for the tip about documenting failed repairs, that's been the core of my complaint, along with constant roof problems which I consider a safety issue. I was not comfortable driving the car with roof componenants taped to the glass because of repeated failures. It also stopped recognizing my mobile key and according to Lucid, could not be fixed within the time they had it, or required some sort of engineering fix. They didn't seem to have a solution.

I'm glad these laws exist because its gotten pretty crazy for some of us.
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Hope you are successful! It’s important that Lucid steps up its game. With the latest update for the Gravity, looks like they are on the right path.
 
trivalent said:
These stories describe to me a company strangled by pride. It seems as if Lucid is so attached to the notion of the importance of its mission, that it believes its excellence and success to be a foregone conclusion. This so much so that Lucid passionately fights any evidence to the contrary, however obvious.

What's the axiom about challenging someone's strongly held delusion? They may become violent. That's how Lucid looks to me when I read these accounts. Indeed "IT IS INSANE".

I wanted an Air pretty badly recently. But I just can't do it. I can't blow past these warnings to indulge my sense of adventure or fascination. The evidence describes to me the near certainty of doom if I get on the wrong side of it (with a problematic car). It's a shame; for Lucid, you all and me.
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The Air is the best car I ever bought. Latest models are issue free, mostly. Maybe a small glitch here or there which is easily resolved by a software soft reset.

After 4 years, I STILL LOVE DRIVING IT AND EXCITED TO DRIVE IT.

Don’t deprive yourself of this magnificent feat of engineering because of past history. Recent updates has fixed everything.
 
jace said:
You are doing the right thing. I would not reccomend this brand to my worst enemy.
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Why, just because you got a lemon? There are many many satisfied customers. No need to be so disparaging about it. Yeah, you got an awful experience but most people love their cars. Every car company has a few of these.

I hate it when one person who had a bad experience destroys it for everyone else. Life doesn’t repeat itself.
 
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