This is now fixed, and they replaced the slide covers with a newer rev. Overall I've been very happy with the Natick, MA SC -- I know this varies across the country. They're great at communication, at fixing things, and at time in service. (I haven't had the "drop it off and we'll look at it in 2 weeks" that other people have reported elsewhere.) The time to get an appointment is not great (3-4 weeks) but I think they only have two or three people in service. Factory quality is going to have to improve.
Search doesn't seem to be working right on the site so I can't link to my December service reports, but I found it interesting what they fixed this time as part of service campaigns!
Job: 1 TSC-N1125-014-01 Center Console NFC Reader
Concern: Perform TSC-N1125-014 - Inspect the NFC reader within the center console and replace the tray if needed.
Cause: Perform TSC-N1125-014 - Inspect the NFC reader within the center console and replace the tray if needed.
Corrections: Performed key card functionality test and found operating as designed. No action necessary
[This was odd in that they replaced our steering wheel in December after DDPro stopped working entirely; maybe yet another rev...]
Job: 2 TSC-D1225-008-01 Steering Wheel Hands Off Detection
Concern: Perform TSC-D1225-008 - Replace the steering wheel.
Cause: Perform TSC-D1225-008 - Replace the steering wheel.
Corrections: Replaced steering wheel and performed all follow up procedures.
Job: 3 TSC-E0126-002-01 D-Pillar Applique
Concern: Perform TSC-E0126-002 - Inspect both D-pillar appliques to ensure they are properly secured.
Cause: Perform TSC-E0126-002 - Inspect both D-pillar appliques to ensure they are properly secured.
Corrections: Inspected D-pillar appliques for gaps, no gaps present. No action necessary.
Job: 4 TSC-N0126-019-01 Third Row Seat Cable Tie
Concern: Perform TSC-N0126-019 - Inspect the cable tie and adjust or replace as needed.
Cause: Perform TSC-N0126-019 - Inspect the cable tie and adjust or replace as needed.
Corrections: Inspected 3rd row seat cable ties and found cable ties present at the incorrect diameter. Removed cable ties and installed new adjusting to correct diameter.
Job: 5 TSC-K0226-001-02 Key Fob Buttons
Concern: Perform TSC-K0226-001 - Inspect date code on all key fobs paired to the vehicle and replace if needed.
Cause: Perform TSC-K0226-001 - Inspect date code on all key fobs paired to the vehicle and replace if needed.
Corrections: Inspected key fob date codes and found one fob with old date code of 240425. Deleted key fobs, repaired good key fob and replaced one key fob. Updated new fob to latest firmware 2.35.08. Checked firmware on second fob and found 2.35.08.
Job: 6 SR-26-04-0 2nd Row Seat (60) Anchor Bracket Weld (North America)
Concern: Perform SR-26-04 - Inspect the 60 split 2nd row seat and apply remedy if needed.
Cause: Perform SR-26-04 - Inspect the 60 split 2nd row seat and apply remedy if needed.
Corrections: Inspected 2nd row seat 60 anchor bracket weld and found weld greater than 20mm, less than 55mm. This seat will require rework. Installed 2nd row seat 60 anchor bracket reinforcement bracket.
[The primary issue for service visit:]
Job: 7 Floor Content
Concern: Customer states the passenger 2nd row seating is stuck when attempting moving forward or backwards. Please check and advise.
Cause: LH middle 2nd row seat track panel disengaged from panel causing binding when moving seat
Corrections: Inspected 2nd row and found 2nd row 60 will not reach furthest back position. Found LH middle 2nd row seat track panel disengaged from panels causing binding when moving seat. Removed LH middle 2nd row seat track and replaced due to second occurrence of disengagement. Tested operation and found track panel now operating as designed.
Job: 8 Door Panels
Concern: Customer states the driver rear door shade is folded and wrinkled, following previous service visit where a TSC related to the sunblinds was performed. Please check and advise.
Cause: Drivers side rear door sunblind wrinkled/folded
Corrections: Confirmed Drivers side rear door sunblind wrinkled/folded. Replaced drivers rear door sunblind cassette.
[Slightly boggling that they are on revision 8 of the door handle....]
Job: 9 TSB-C0126-002-01 Exterior Door Handle Inoperative
Concern: Customer states passenger rear door handle does not retract. Please check and advise.
Cause: Passenger rear door handle internal electronic failure
Corrections: Tested operation of passenger rear door handle and found operating properly at this time. Followed TSB-C0126-002-01. Inspected part number of all 4 door handles and found rear handles -05 revision and front handles -06 revision. Inspected harnesses for water ingress/corrosion, none found. Replaced all 4 door handles with latest revisions.
Job: 10 Front Door
Concern: Customer states intermittently the driver side window will not go down and get stuck. Issue was often experienced in the winter but not during warmer weather. Please check and advise.
Cause: Left front door window regulator internal electronic failure
Corrections: Tested operation of left front window and found windows travels extremely slowly when compared to others. I have connected vehicle to LDS and found no relevant fault codes. I have removed window glass and attempted adjustment to apply less pressure to glass against seals. Window slow operating condition remained unchanged. Replaced left front window regular. Tested operation and found window now travelling consistently at proper speed.
Job: 11 Provided Lucid Loaner vehicle
[This was something they noticed at drop-off]
Job: 12 Hood Hardware
Concern: Customer states there is condensation in the frunk of the vehicle, and mold in the frunk cushion. Please check and advise.
Cause: Water run off from hood dripping into frunk when open
Corrections: Confirmed water, condensation, and mold present in frunk on seat. Removed frunk seat and completely dried frunk area ensuring no water of condensation. Inspected hood seal for frunk area and cowl panel and ensured all seated properly no tears or wear present. Performed 45 minute water test with water running on hood and windshield. Opened frunk and found completely dry until water runoff from hood drips into frunk. Frunk is properly sealed and no part replacement is necessary. Educate customer about water runoff after opening frunk.
[Also proactive on the part of the SC, which I appreciate.]
Job: 13 Front Fender / Charge Port
Concern: Customer states the charge port door does not spring open and requires manual opening. Please check and advise.
Cause: Charge port mechanism spring is weak cause slow opening
Corrections: Inspected charge port and found Charge port mechanism spring is weak cause slow opening. Replaced charge port mechanism
[... Jobs 14-19 are various jobs related to complimentary inspections, and then the 12k mi/1 yr service which was $358 ...]
Job: 20 TSC-C0426-001-02 Hood Power Strut
Concern: Perform TSC-C0426-001 - Replace both hood power struts.
Cause: Perform TSC-C0426-001 - Replace both hood power struts.
Corrections: Inspected hood strut date codes and found 102/25 and 043/25. Hood struts require replacement. Replaced hood struts.
I think we're safe unless they start getting to full seat, battery, or drive system replacements...