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Gravity Service Appointments and Time In Service

bicycleguy said:
All the 800+ HP ICE vehicles I know of are notoriously unreliable.
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I can't tell you how many videos I've seen of fires breaking out in Lamborghini engine compartments. And just google the history of BMW M3 engine problems.
 
Larrylevin127 said:
I have mine for four weeks and is now on a second round of service issues, first a rear seat issue and now a rear drive unit. Not feeling confident about being an early adopter on this one.
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I should have added my commiseration with what you're going through on this. Our Gravity has been in the shop for over a week after having already had two mobile service visits. It's not a pleasant experience, especially with a car we looked forward to with so much excitement.

All that keeps it tolerable is the hope that when all the early-production issues are resolved in our cars, we'll end up with the best SUV on the planet, which was the outcome with our early-production Air after considerably aggravation early on but now, after almost four years, remains the best sedan I've ever owned.
 
Many years ago my boss bought his daughter a brand new Pontiac Fiero. A week later she was driving down Route 7 in Vermont when the transmission fell out of the car and landed on the pavement.

Shit does happen.
 
Ron_Burgundy said:
Half shafts were an issue in early R1Ss. Mine included.

As I’ve mentioned elsewhere, my rear drive unit in a very early Tesla X P90D failed after a week.

I agree, we hear about them more with EVs because there are fewer EVs and they’re scrutinized more.

There are all sorts of failures and issues with ICE cars, but folks have just gotten used to them.
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We had the rear (only) drive unit replaced in our 2014 85 MS and the front half shafts replaced in our 2018 100D MS.
 
Is anyone else unable to schedule service unless you call? For whatever reason, Tysons has grayed out all appointments. So, I have to call. Then, they seem overwhelmed, unfortunately. And they do t seem to keep notes from prior calls or appointments. It’s as if I am a new customer each time. Totally different from calling the general lucid customer service number - which is great.

I got a service date 3+ weeks out and have a road trip coming up. So I asked “is it okay to drive the car 1,000 miles with the air suspension degraded and the second row driver door and window stuck shut?” I constantly get warnings about that door latch being open - so several other features won’t work. Dream Drive Pro won’t work because of that door. Anyone who has taken a road trip knows that’s where DDPro really shines and helps. The answer was “I don’t know and there’s almost no chance we can take you sooner…I’ll have your service advisor call you.”

Just a bummer. I don’t mean to whine. I don’t mind the fob not working. I don’t care that my drunk doesn’t open in the first try it my trunk closes but often shows as open - so it has to be closed twice. I don’t mind the random “wireless charging now working” alert because charging actually does work. I DO mind one rear door not working for weeks when I have to carpool kids and constant alerts about the door and the suspension.

So what am I saying? My issue isn’t really with the bugs, it’s with service. Tesla service was awful which was one reason (among many) we didn’t get another Tesla. Same with Rivian. I always heard Lucid was awesome but I am really concerned they’re overwhelmed with Gravity issues.

I am hopeful they get used to servicing it and get through this rough patch. Just disappointing to be told “it will be weeks before we can service your $120,000+ car…”.
 
Yeah I’ll be honest the fact that you can’t use your door is ridiculous. I don’t care how much a car costs, price doesn’t mean less problems, in fact more expensive vehicles with more complex systems are more prone to failures, so I’ll never say “$130K car means this shouldn’t happen” etc. But Lucid service is very good, they’re just apparently overwhelmed and it’s unfortunate the factory keeps having these failures that then lead to a domino effect on service and owners. Literally my only qualm with the car (Air) was reliability, I told them so in surveys. I’m confident these issues will become fewer but yeah it sucks for you to be on the uphill climb phase part of ownership here.
 
The door really is concerning from a safety perspective. Heaven forbid we get in an accident and the other rear door is blocked - there’s literally no way to open the driver side rear door…trying to really appeal to Lucid about this point. Just not safe.
 
I think you’re totally justified in asking if they can bump you ahead of other vehicles waiting. Unless it’s just a parts availability issue, in which case there’s nothing service can do to make a part appear faster.
 
This is a sticky situation for Lucid service. On the one hand, it seems they should have a triage system where cars with certain problems are given priority over cars already in the service queue. On the other hand, if it means displacing cars that are already in the shop that means delaying their return to customers who are without their cars and, if they have a loaner, reducing the loaners available for incoming customers.

This was one of my biggest fears arising from Lucid's apparent decision to ferret our problems and debug cars in the field rather than delaying deliveries and getting the cars debugged before release.
 
I know there has been a trend in software of releasing at the almost finished/90% done stage and finish after release.

I seriously wonder if these tech-based car companies (T/R/L) are trying to do the same thing. Not sure it works with cars OTHER than the OTA upgrades. It's just odd on both Rivian & Lucid boards how bad the QC is. I don't think they're intentionally skipping things...but possibly just "we'll get to that later." It sure seems that way.

I've always told employees in my field, "mistakes happen, bad days happen...but you always must catch those things before delivery to clients."

Getting my Gravity this month and no service center within 5 hours of my home. I shouldn't be this nervous... lol.
 
raleighone said:
Getting my Gravity this month and no service center within 5 hours of my home. I shouldn't be this nervous... lol.
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If you have some form of hardware failure then yes, that’s going to be annoying that far from a Service Center. It does seem “most” of the issues are software related with some minor QC on the vehicle itself. I’ve got some things that need to be addressed on the car but am just waiting another month or so to see if anything else pops up before booking it in and giving the list. If you take that approach and keep a list of any minor / little things then send it to the Service Center once to get fixed will be much less problematic than getting Lucid to fix one issue at a time.
 
HC_79 said:
If you have some form of hardware failure then yes, that’s going to be annoying that far from a Service Center. It does seem “most” of the issues are software related with some minor QC on the vehicle itself. I’ve got some things that need to be addressed on the car but am just waiting another month or so to see if anything else pops up before booking it in and giving the list. If you take that approach and keep a list of any minor / little things then send it to the Service Center once to get fixed will be much less problematic than getting Lucid to fix one issue at a time.
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Yeah this one is particularly outside the norm with @Ron_Burgundy window motor failure as that’s such a random thing to happen, like I’ve never heard of that happening on a new car, just random bad luck with a defective part. I don’t even think Lucid could be faulted for that one, but then it comes down to how it is being serviced because yeah, very much not ideal when the door is disabled for weeks.
 
That’s really cool they’re taking care of you. This is why I still recommend them to people, just sent one of my co-workers a referral code. While it’s not fun to have problems, I’ve found they go the extra mile to solve any problems that come up.
 
Ron_Burgundy said:
Have to give credit when it’s due. Got call from Lucid Service this afternoon to fit me in this Monday - before next road trip and well before original 9/18 date.

They’re clearly trying hard and I appreciate that.
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Very glad they worked you in. I agree with @Bunnylebowski that Lucid service really does their best.

it looks increasingly less likely, though, that we'll not have our car back in time for our trip next week. They told me today that they're still working with the Engineering team on some of the issues and don't have an ETA on getting the car back to us.

I'm going to get the oil changed in the trusty old Honda Odyssey to get it ready just in case. Every time I tried a Supercharger in the Gravity and found it worked seamlessly I thought, "wow, finally, an EV you can road trip in as easily as an ICE car!" Then the NACS adapter arrived for our Air, and it was a different story. It worked at the two Tesla SC's but, as I already knew, too slowly to be of any real use other than an emergency on a road trip where our first day will be 10 hours of driving not including charge stops. And both the Electrify America stations we tried with the Gravity were out of service for equipment upgrades. It seems that EA is following their usual pattern of shutting down entire stations along a major route at once instead of staggering the shutdowns. And I don't want to depend on seeking out charge stations from other providers with which I'm less familiar.

So . . . the Gravity is in the shop; the Air will stay within reach of home charging;, and we'll be keeping the Honda a bit longer than I had anticipated. In fact, I'm rethinking the plan to let it go at all once we have three Lucids in the garage. I thought the time had arrived to go all-EV in the household. Now I'm not so sure.
 
raleighone said:
I know there has been a trend in software of releasing at the almost finished/90% done stage and finish after release.
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I think this reflects the differing development processes for hardware vs software. The serial production time on a mechanical component is long (months), and the production and assembly sets the whole timeline. No motors, no vehicle -- no seats, no vehicle -- no brakes, no vehicle -- but also you can potentially swap out one supplier part for another and reset your timeline.

Software, on the other hand, has zero serial production time, so the default is to run your development timeline right up to the end. The operating software (as opposed to the embedded controllers associated with hardware subsystems) is more or less entirely bespoke and can't be second-sourced. Together, this means you're always likely to over-schedule software on a fully new platform, which Gravity largely seems to be. We've already seen that many non-critical features (e.g. dynamic lighting, camp mode, sanctuary mode videos, etc) were commented out to hit the initial release target.
 
Two weeks later and a replacement center console hasn't even been ordered. Two people supposedly working with each other, each thought the other was ordering the part. SMH.

Not going to post the details on this public forum, but the occurrence is a symptom of issues that have resulted in a personnel change.

A rush order is possible. Hope to know more soon.
 
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