My recent Lucid Service Experience - Costa Mesa Service

I know a lot of folks have shared frustration with Lucid service, so I wanted to offer a counterpoint based on my recent experience a few days ago with Lucid Service in Costa Mesa.

At 10:27 AM, I called Lucid Customer Care via the main line listed in the app about an issue. Super short wait time sub 5 minutes.



By 12:43 PM, just over two hours later, my car was already en route to the service center.



Lucid arranged a tow truck to come directly to my home. They coordinated everything, made it easy to hand off the key, and even asked for the access and gate codes in advance to streamline the process.

No hassle. No back and forth. Just clear communication and fast action.

I get that everyone’s experience can vary, but for me, Lucid handled this perfectly. Credit where credit is due.

I look forward to -hopefully- getting my car back before LA EV fest tho! Would be a shame not to show off.

This is awesome! Similarly, I also had an amazing experience with Costa Mesa service center while working with one service advisor who is truly top-notch (I think he’s the one handling your service), but unfortunately I had terrible experiences during other service appointments while working with another service advisor at the same service center, who doesn’t even respond to my messages or emails for days, his communication is not clear and lacks any kind of attention, and doesn’t provide updates for weeks unless I ask him. It’s truly YMMV depending on the service advisor you’re with, and those who work with this service center know the night and day difference between the two advisors I’m referring to.

The service advisor you get does make a big difference! My last repair up at Costa Mesa went really well too. @californiaboy935, I hope you get your car back in time. What's the estimated return date?

Amster said:

The service advisor you get does make a big difference! My last repair up at Costa Mesa went really well too. @californiaboy935, I hope you get your car back in time. What's the estimated return date?

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No date estimated yet. Hopefully they’ll update me next week.

Murcie said:

This is awesome! Similarly, I also had an amazing experience with Costa Mesa service center while working with one service advisor who is truly top-notch (I think he’s the one handling your service), but unfortunately I had terrible experiences during other service appointments while working with another service advisor at the same service center, who doesn’t even respond to my messages or emails for days, his communication is not clear and lacks any kind of attention, and doesn’t provide updates for weeks unless I ask him. It’s truly YMMV depending on the service advisor you’re with, and those who work with this service center know the night and day difference between the two advisors I’m referring to.

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Have had experience with one of each. One told me losing 30 miles in 30 minutes was normal because his tesla model 3 did that. Lol.

The other got me an entirely new battery.

californiaboy935 said:

I know a lot of folks have shared frustration with Lucid service, so I wanted to offer a counterpoint based on my recent experience a few days ago with Lucid Service in Costa Mesa.

At 10:27 AM, I called Lucid Customer Care via the main line listed in the app about an issue. Super short wait time sub 5 minutes.

View attachment 28988

By 12:43 PM, just over two hours later, my car was already en route to the service center.

View attachment 28989

Lucid arranged a tow truck to come directly to my home. They coordinated everything, made it easy to hand off the key, and even asked for the access and gate codes in advance to streamline the process.

No hassle. No back and forth. Just clear communication and fast action.

I get that everyone’s experience can vary, but for me, Lucid handled this perfectly. Credit where credit is due.

I look forward to -hopefully- getting my car back before LA EV fest tho! Would be a shame not to show off.

Click to expand...

Check your voicemail!!!

Dog poop said:

Check your voicemail!!!

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Nothing from Lucid! Did you call me?