Recent content by UKLucid

That's my point. If you spend four years telling everyone you're about to enter a market, then abruptly terminate the deposits of your most-loyal and enthusiastic customers, you can't just expect to be able to swan back in any time soon. You've blown away your fan base and you're going to have...

For better or worse, much of UK law has European elements firmly embedded in it.

Yes. It would help persuade me that this isn’t yet another faceless corporation and that the company does actually care about its customers. And as for “entitlement”, absolutely! We’re talking about a vehicle costing well in excess of £130,000 here in the UK. That’s Ferrari territory, heading...

True, but after four years hanging on to my deposit? And having repeatedly told me the product was coming? I think that, under European law (which overrides this agreement), interest is required. But that’s all academic. Lucid have blown themselves out of the UK market, so I’ll stay with Tesla...

As I noted in my post, I did all this - multiple times. No one ever responded.

Come on guys! I patiently sat around for nearly four years, during which time they repeatedly assured me they’d honour my reservation. Then they pulled the plug and didn’t even have the decency to say “sorry”. They failed to respond to any messages, despite having offered this option. And...

I just wanted to share my experience of reserving a Lucid Air and having the reservation abruptly cancelled with no apology and no further communications. I don't think this is a great example of customer service and find it amazing that Lucid still thinks I'm going to want to buy a car from...