Recent content by jaehoonyu

Yeah, my past experiences with their mobile service team were fine. I haven't used them recently, so I do not know what they are like in our area.

Yeah, this was what I thought, in Fort Worth, but I haven't heard anything on it clearly yet. Keeping my fingers crossed.

I am in North Texas, and the closest service center is in Houston, 4 hours away. I hope they come and pick up my car and provide a loaner Lucid vehicle, same class or higher.

I had a couple of issues taken care of through their mobile service teams last year. I called up their customer service, and the technical service team contacted me within a couple of days, a week tops, and fixed the issues relatively promptly. It is quite differernt now. This is why I feel...

It looks like the service records are quite erratic, some have good experience while others have unideal response time. I am not even close. The two recall service requests I have been working on to resolve do not even get a date for services at all. This is even after calling them over 5...

Thanks for both of your comments! While I understand that the customer service is stretched, the fact that they are strained much more significantly compared to even earlier this year, makes me feel uncomfortable. I asked one of the reps what is going on at LUCID, he indicated that there was...

Hi, I am not sure what is going on with Lucid customer service. I contacted customer service 3 months ago for the first recall issue on my 2024 Air Pure, which was then followed by another shortly after. I have contacted customer service 4 times in the past 3 months, but I have not been...

I have had my 2024 Air Pure for about 1.5 months. I noticed multiple times that the car lunged forward when the cruise control is cancelled instead of slowing down through the regen braking. This does not happen all the time but close to about 10% of the time. I think this may be a software...