I have been asking... they wanted meter readings from each lug to neutral and between the two lugs... got them those readings then they said they want pictures of meter with readings... we did it again and sent. Then they just kept giving us the run around and said it should be working... its...
It's now been two months and 0 resolution from lucid on the issue. Device works from a standpoint of being able to connect to it and configure it via browser. But the lights on it do not work and it will not charge the vehicle.
Recently my 2025 air gt started having issues with lightning inside. When I get in the ambient lights set themselves to white despite the theme. The roof light is also off. It takes toggling brightness and theme to get color to change. And only way to fix roof light is an air reset. Then...
They had me send pics and all details by email. Waiting to hear back. Judging by the fact there’s no safety fw version anymore it appears one of the boards is likely bad. There is also a slightly squealing sign coming from the unit.
It's approximately one month old. Used it twice. Lights no longer come on the charger on the outside even after restarting circuit breaker to the circuit. I can connect to it via wifi and whats missing now is the Safety FW Version just shows blank instead of a version number like it did before.