While I don't disagree with this statement, it should NEVER be "beneath" a CEO or any other company executive to interact with ANY of their customers and get a pulse on the company from places such as this forum or Reddit, etc.
Engineering Explained. This is bad.
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I understand, but all he would hear is "your software sucks fix it", and honestly those of us that own the cars already have served our purpose to the company. They need professional help, not comments from public.
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For an amazing car that I love, I would have thought that I would love it more over time as the software gets better and minor quirks get worked out. It’s been the opposite as I still deal with daily and weekly software-related and minor hardware quirks that leads to aggravation and frustration at the 3rd year of my ownership. First time in my life owning a car that I love at the beginning of purchase and loving it less the longer I own it.
My sense is that there indeed WAS a steady series of (relatively glitch-free) improvements over quite a long period of time. I recall when OTA updates were hotly anticipated, and their installation seldom regretted. It's only in the last few (not-new-feature-related) OTA updates where at least some of the base has come to take pause before hitting the install button, or avoid installation altogether.
It's outright speculation, but I wonder if these last (feature-free) updates to the Air might be part of a more broad effort to tee-up adjustments intended to facilitate an upcoming transition to UX 3. That's the only way I can explain these recent 'general robustness' updates, where the base can only speculate about the improvements, but actively experiences glitches in things that have been stable for quite some time. Makes me wonder what to wish for...
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Well, if he isn't driving the car himself and all he hears from his software team are positive ass-kissing internal reports, he may not actually be aware of the true situation. Having a better plulse on extent and severity of the bugs might result in different managerial priorities and approaches. I agree that just hearing "your software sucks" isn't useful for targeting specific problems but it may open his eyes to the larger problem he may not have fully embraced.
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It’s hard to build a car company, especially a tech-focused one….who knew? But it goes beyond just the cars - it doesn’t appear the actual business is being run very well, from marketing decisions, to poorly trained employees, to a lack of communication and spotty quality control, to leasing headaches.
If you are a Lucid shareholder, you should be praying for a significant delay for the Earth. If it gets released to the mass market with these problems, Lucid is done - especially if the Rivian R2 hits around the same time. The service centers are already overwhelmed, and Joe Q Public will have zero tolerance for these issues. You think there is bad publicity now? Lucid is still viewed as a rich person’s toy, but when it is in the middle of the mass market, the criticism will be brutal.
If you are a Lucid shareholder, you should be praying for a significant delay for the Earth. If it gets released to the mass market with these problems, Lucid is done - especially if the Rivian R2 hits around the same time. The service centers are already overwhelmed, and Joe Q Public will have zero tolerance for these issues. You think there is bad publicity now? Lucid is still viewed as a rich person’s toy, but when it is in the middle of the mass market, the criticism will be brutal.
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The OP did not suggest that Winterhoff should engage personally with forum members. He simply asked whether the CEO was getting feedback from the forum, something his subordinates should be summarizing and feeding him.
Clearly Lucid needs professional help. But first they have to be made to understand how angry putting seriously flawed software onto the market makes customers . . . and the release of the Gravity with the scope and volume of its software issues indicates that understanding was dangerously lacking.
Say what you will about this forum, it is a large and well-informed assemblage of some of Lucid's most loyal customers and biggest well-wishers, and their reactions to products are worth taking into account.
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I've followed EE for a while and was excited to see him switch to a Lucid. When I saw this video drop, I was hoping he'd have more positives to add at the end. Welp, once the video ended, the tone was pretty clear about how he felt.
As an outsider to Lucid, I was ready to pull the trigger on the Gravity, but videos like these are discouraging to potential costumers. I have a friend who was considering the Air and I had to send this to him . Now we are both discussing if a Lucid is worth all of these headaches. These are A LOT of smaller issue that add up quickly. Just like this, Lucid may have lost two customers. I'm sure I'm not the only one reeling back, as Jason is pretty reputable and knows what he is talking about. I took the Consumer Report review as a joke as they just love to bash EVs over stupid stuff, so the video from EE hit a lot harder.
I still want to purchase a Gravity eventually, but this was the most I've paused. The Gravity would be my roadtrip car and likely my wife's main car. I can't justify this to me (and specially her) with Lucid's current software woes. Unless they do something quick and publicly to address their software shortcomings, they are not just going to keep pissing off existing customers, but also scare away new ones. Just my two cents as a potential buyer. Hoping this isn't a MKBHD Fisker Ocean moment, but it feels pretty bad.
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This is regrettable, but understandable.
I will say this after owning an Air Dream Performance since December 2021: it's had a better reliability record than at least five other cars (including a MB and an Audi) I've owned over the years, and the software issues that plagued it early on were largely vanquished with the introduction of UX 2.0 in October 2022 and the long succession of continuing updates. Meanwhile, I've been enjoying the most exhilarating driving machine I've ever owned other than my Audi R8s (which were utterly different but not ultimately beyond the different pleasures of driving an Air).
Also, having owned two Gravities (with another on the way after one was wrecked), I'm hoping they're on the same trajectory. They already have all the same bones as the Air for greatness: power, superb handling dynamics, amazing space utilization, rock solid structure. And they bring the added bonuses of a quieter cabin, greater ease of entry/exit, glorious audio system, a better UX design, and top-notch charging speed with the added convenience of using Superchargers at all the power any of them can pump out.
I only see two real risks in buying a Gravity at this point: 1) Lucid can't fix all the software gremlins for whatever reason, and 2) the company doesn't make it (a heightened risk if they pull the same stunt with the Earth launch of releasing a car with massively-flawed software).
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To be fair regarding Gravity:
Peter said 2025 and into 2026 is a “ramp up” period. Grok’s definition of “ramp up” is “slowly increase daily output while fixing quality issues, supply-chain bottlenecks, and worker training”.
—————-
Peter comments:
Lucid’s production strategy for Gravity will see a “gradual” ramp-up through 2025, with high-volume output anticipated in 2026.
“It will ramp up gradually through [20]25… we’ve got to get the quality right, and really it’s going to, it’s going to run into 26 before we start really, really getting to high volume,” Rawlinson said.
—
Grok ramp up definition:
1. **New model launch / production ramp-up**
When a carmaker introduces a new vehicle (e.g., a redesigned model or an all-new EV), the factory doesn’t instantly produce 1,000 units per day. Instead, they “ramp up” production over weeks or months:
- Start with a handful of pilot or pre-production units
- Slowly increase daily output while fixing quality issues, supply-chain bottlenecks, and worker training
- Eventually reach “full volume” or “nameplate capacity”
Peter said 2025 and into 2026 is a “ramp up” period. Grok’s definition of “ramp up” is “slowly increase daily output while fixing quality issues, supply-chain bottlenecks, and worker training”.
—————-
Peter comments:
Lucid’s production strategy for Gravity will see a “gradual” ramp-up through 2025, with high-volume output anticipated in 2026.
“It will ramp up gradually through [20]25… we’ve got to get the quality right, and really it’s going to, it’s going to run into 26 before we start really, really getting to high volume,” Rawlinson said.
—
Grok ramp up definition:
1. **New model launch / production ramp-up**
When a carmaker introduces a new vehicle (e.g., a redesigned model or an all-new EV), the factory doesn’t instantly produce 1,000 units per day. Instead, they “ramp up” production over weeks or months:
- Start with a handful of pilot or pre-production units
- Slowly increase daily output while fixing quality issues, supply-chain bottlenecks, and worker training
- Eventually reach “full volume” or “nameplate capacity”
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I agree with his nitpick on the force it takes to get a can out of the cup holder, I’ve had to on multiple occasions slowly wiggle a can of soda or a plastic cup out of it so that it doesn’t spill all over the place if I were to just yank it out of the cup holder.
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Appreciate you sharing your personal experience. My understanding was that the Air was more solid now, so it was scary to watch someone get a brand new one and experience so many bugs. Doesn't make one feel better about the Gravity as the newer model. I do love the Gravity enough to not be completely turned off by the review, but this is the closest I have been for looking elsewhere altogether. I bought an EV9 as my first EV, and while it road great, had a ton of space and charged quickly, the bugs annoyed me enough to trade it within 3 months of ownership. I don't want to relive that again with a vehicle 2x the price. I'm hoping that we start seeing improvements over the next few months with the bugs on the Gravity and all of this bad press can get behind us, so I'm keeping my fingers crossed and will continue to follow the Gravity story. If/when I do end ordering one, I will use your referral code!
I wouldn't let this deter you from pulling the trigger on a Gravity. I've had mine since June and have a few software quirks. Certainly nothing in the dealbreaker category and I would still buy this car again. That being said, my experience has been overwhelmingly positive (unlike some others on here--not sure if I just got lucky with my particular vehicle).
As a shareholder, I find this video to be distressing, but very justified. Surely Lucid must understand the importance of keeping major influencers like Fenske happy, instead of wasting money on pointless ads with Chalamet. Lucid needs to debug their software, in particular the keyless entry that has been a gripe from every reviewer for years and now seems to be an issue on the Gravity as well. Winterhoff should on the phone with Fenske today to assure him that Lucid will address the issues with his car.
It’s a big deal because it affects me 90% of the time I’m in the car.
Yeah, but consumer sentiment affects the stock price, no? Poor sales…..
I bet you with this one negative video, they lost all the sales bump from Timothee Chalamet, so that’s couple of 10’s of million down the drain…..good job Lucid!
GOD BLESS, finally a great youtube channel owner who has reviewed the car. Documenting it on Youtube and has spoken about their experience and problems with the car!
He's portraying his experience and can't be shut down.
My experience is to a degree like his. However I could not voice my experience without getting invalidated or dismissed to a degree on this forum by multiple individuals.
We all want to own a LUCID are for them to succeed, hence why we bought their vehicles. However it is in NO rights for others to oppress, dismiss, or invalidate the problems that each individuals have experienced just because they don't agree. Do you own my specific vehicle, do you own the other individuals specific vehicles?
Guidance or explanation is correct route if you do not agree.
If Lucid does not learn from Build Quality Control, Bug Exposure, and Progression in adaptation of learning how will they go the next 10,50, or 100 years?
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Exactly why I didn’t get one for my wife…..Lucid should be ashamed bring Gravity out with terrible software and acting as if people will still buy the car…..
I bet you they will lose 2-3k sales because of this one video! Another own goal. Management is just terrible! No clue about what they are doing with software.
I’m repeating again, they should have just released the Gravity with Air software and improved on it, make that perfect , instead of aiming for the moon……let’s see if any one else gets fired. We know Bach left.
I now feel ashamed to be driving a Lucid…..wonder how many are looking at me and showing pity on me for buying a car with all these issues…..even though my car hardly has any issues….
Used to feel proud, now ashamed….listening Marc Winterhoff?
And they want to go into robotaxis? in their dreams!
Used to feel proud, now ashamed….listening Marc Winterhoff?
And they want to go into robotaxis? in their dreams!
For some "unknown" reason, the fanboys are missing from this thread.